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Ruskin Inn Tampa Sun City Center: Traveller Reviews

2.5 of 5
3113 College Ave. East, Ruskin, FL 33570 (Formerly Holiday Inn Express Ruskin/Sun City)
Hotel amenities
Ruskin Inn Tampa Sun City Center
Ranked #4 of 4 hotels in Ruskin
3.0 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    5
    5
    1
    3
    4
Date Rating
ventura
1 review
2 helpful votes 2 helpful votes
“Tired hotel, indifferent staff”
1 of 5 stars Reviewed 6 November 2010
2
people found this review helpful

We have stayed here when we visit nearby family. In general, it is a hotel in need of an update and some freshening up.- that's the cosmetics. Green bananas and less than mediocre breakfast, that's the food. Some of the staff are OK, but there is a fellow there at the front desk that must have missed the class on customer service training and can be indifferent at best, and downright condescending and rude. We had a reservation/charge mix up and he was less than helpful and became belligerent when he should have been helping unravel the problem. Won't be going there again, as you can get mediocre anywhere.

  • Stayed November 2010, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask rainey5 about Ruskin Inn Tampa Sun City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
1 review
2 helpful votes 2 helpful votes
“Very nice staff”
4 of 5 stars Reviewed 26 January 2010
2
people found this review helpful

My sister and I stayed at the Holiday Inn in Ruskin, it was a pretty good experience, but we did have a few problems. The first day/night was good, although our toilet stopped up, and continued to stop up during our stay. The first day breakfast was awesome, the second day there was nothing hot to eat, there had been bacon and eggs, but both were empty and this was around 8:20am, so it was no where near the time to close the breakfast. At one of the tables, there were 4 women, that appeared to be the employees of hotel, with plates full of bacon. There was also no place to sit. Other than that the place was very clean and well maintained. The staff was helpful and very polite. I would recommend this hotel to everyone, but please fix the plumbing situation, and make sure you fill up the hot food when it is empty.

Stayed January 2010
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Ask malkhhussain about Ruskin Inn Tampa Sun City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanager33570, General Manager at Ruskin Inn Tampa Sun City Center, responded to this review
30 January 2010
Thank you for your comments. A review of your stay was conducted and indeed, the hotel had a plumbing issue that was due to a county main line breaking. It was repaired, but unfortunately did affect our guest's use of of their toilets. I also must apologize for the breakfast issue which has been addressed and corrected. We strive for our guests to enjoy their stay and be very happy with the services we offer. When a guest does bring to our attention any issue that needs improvement, it only improves this goal. Thank you for your comments and we look forward to serving you again in the future.
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Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“This hotel was not worth the money”
1 of 5 stars Reviewed 9 September 2009
2
people found this review helpful

My family and I spent 3 days at this hotel with other families for a sports tournament and we were all quite unhappy. The pool was filled with dead ants and no one in the hotel went in the whole weekend. We ended up with a smoking room which we did not mind too much but the blanket on the bed had all burn holes on it. Out toilet clogged the last night and we called the front desk. They dropped off a plunger in a plastic bag. We called them again about this and they gave us anohter room. Oh yes, our phone did not work either.

  • Stayed September 2009, travelled on business
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lunchless about Ruskin Inn Tampa Sun City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanager33570, Manager at Ruskin Inn Tampa Sun City Center, responded to this review
30 September 2009
We apologize for any issues. However, there were 30 rooms of hockey players and we did our best to satisfy all requests and needs. Your toilet issue was due in part to over use by too many people. Our maintenance staff had no problem the next morning flushing the toilet. To say your phone was not working is odd since you did call down to report the toilet issue. You returned late in the evening and had more than four people in your room. Our staff quickly offered an alternate room which you accepted. You never made any comment or complaint to our staff or management. Therefore, we were surprised to find your complaint in other forums. Please again accept our apology for any issues that may have concerned you. We pride ourself in giving 100% quality service to our guests and never compromise when it comes to the their needs. This situation was unfortunate but will rarely occur with so many kids and adults participating in a youth event. We have hosted countless athletic teams in the past without incident. Your situation is isolated and will be addressed.
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2 helpful votes 2 helpful votes
“If you like your room clean, better go somewhere else”
2 of 5 stars Reviewed 27 February 2009
1
person found this review helpful

I stayed at this hotel for 2 nights while on a business trip. The room was largely ok but the inner edge of tub in the bathroom was covered in mold - yukk! The toilet was running and I requested the staff to get it fixed within an hour of my arrival at 6 pm or so. They sent someone at 9 pm! I was ready to go to bed when there was a knock on the door so I had to send them back. I put in a work order at 7.30 am the next morning and no one came to fix it all day long. When I asked again at 5 pm, I was told that their workman comes in only at 6 pm. The finally fixed it on my 2nd night at the hotel. There was also a dark stain on one of the bedsheets. The breakfast was cold and the only healthy edible choice was yogurt. They had old apples, darkened bananas and strawberries that had seen better days as alternatives. I have stayed at many hotels from the Holiday Inn chain and this one was a bitter disappointment.

  • Stayed February 2009, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask crapemyrtle1 about Ruskin Inn Tampa Sun City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanager33570, General Manager at Ruskin Inn Tampa Sun City Center, responded to this review
31 March 2009
We apologize for your problems while staying with us. However, a few areas in your comm ents need to be addressed. First, we have never served Strawberrys at breakfast. We offer two selections that are delivered fresh every other day. We never would serve spoiled fruit. Our hot breakfast bar has always been a rave of our guest's. Your room issues were unfortunate and you were given several options including moving to an upgraded room. Our staff is readily available to make your stay comfortable. However, if you will not grant access to the room to make the needed repairs, it is impossible for us to satisfy you. We value our guest's with the best possible customer service. In this situation, again it was unfortunate that we could not satisfy your expectations. Our apologies.
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Parsippany New Jersey
1 review
2 helpful votes 2 helpful votes
“Best hotel in the area. Great Staff”
5 of 5 stars Reviewed 2 January 2009
2
people found this review helpful

I am a Priority Club Gold card member and I have stayed at dozens of Holiday Inns and Holiday Inn Express hotels over the past several years. This hotel by far is superior for the value. I was recognized as a member at check-in, given a very nice goody bag, and the whole check-in experience was far better than other hotels. My room was great. Terrific tv lineup and the best part was that it was quiet. I stayed 7 nights on business and I can't say anything negative about this hotel. I even chatted with other guest's at breakfast in the morning and they too were very happy with the service. The hotel is just of I-75 so it was very easy for me to get to work every day. And, I would arrive back after 8pm and the girls at the desk would always ask me how my day went. I am a sub-contractor for Tampa Electric. Trust me, this hotel is great for business, family or just getaway people. I write reviews often and this one gets my highest marks.

  • Liked — Quite Clean Rooms & Great Staff
  • Stayed December 2008, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask howie7676 about Ruskin Inn Tampa Sun City Center
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Additional Information about Ruskin Inn Tampa Sun City Center

  • Holiday Inn Ruskin
  • Ruskin Holiday Inn
  • Holiday Inn Express Ruskin
Address: 3113 College Ave. East, Ruskin, FL 33570 (Formerly Holiday Inn Express Ruskin/Sun City)
Price range (per night):* 66 AUD - 91 AUD

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