Below is an extract of the email we sent on arrival at 206 San Remo; our advise is to avoid this place at all costs. Please note that this place is right next door to the Bird Sanctury therefore you will be constantly surrounded by birds! Plus there seems to be a lot of people in the area with small dogs and they seem to like letting them poop on the grass between the building and the pool (not very nice!!)
We are writing to advise you of our dissatisfaction regarding this apartment as detailed below and with regard to you charging us a cleaning fee I consider that you should be reimbursing us for our time and the cleaning and maintenance we have carried out that should have been done before this apartment was rented out to us
1. The wallpaper was lifting up in several places and to a two year old child this would be great fun to pull therefore we had to buy glue and stick it back down.
2. We had to replace 5 light bulbs at our expense.
3. The balcony light is broken
4. All of the kitchen pots and pans were dirty and there was even old oil in one of the tins; handles missing from pots and lids; we had to clean the top of the hob as there was baked on rubbish on it preventing it from heating up.
5. The pillows were disgusting; stained and smelly and we had to get them changed before we could sleep on them plus the bed linen did not smell fresh
6. We had to wash all of the top bedding also as it was dirty and smelt.
7. No change of bed linen; in 20 years of coming to the US we have never stayed anywhere that has not provided a change of bed linen
8. Only one tea towel (this is the only thing they responded to; they left us dish clothes instead. Weasked for them to come and see us at a arranged time but they came when we were not there. What does that tell you!!
9. Dirty clothes left in draw
10. Rubbish under drawers
11. Two vacuum cleaners jammed full with dirt; we do not expect to have to empty other peoples dirt; we had to replace the bag at our expense.
12. Parts of the blinds are missing
13. Tap on bath does not turn off properly so is constantly running
14. Two plastic chairs for balcony broken
15. Handles on draws in second bedroom either lose or hanging off (we had to fix)
16. Only 3 dessert spoons (no good if there is 6 people!!)
17. No beach towels
18. The electric tin opener is full of dirty food therefore totally unusable; we had to purchase one
19. TV in bedroom not working or tuned in.
20. You could actually write in the dirt on the louvered doors
All in all the place is full of old cast offs which and we certainly don’t expect to pay the money we have to travel over 5000 miles and have to do what we have had to do to make the place liveable. You actually have the cheek to tell us to look after the place as it is someone’s home!!
I could go on but i think you have the general idea
- San Remo Hotel And Beach
- Beach Redington
