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Hilton Garden Inn Pensacola Airport -Medical Center: Traveller Reviews

3.0 of 5
1144 Airport Boulevard, Pensacola, FL 32504
Hotel amenities
Hilton Garden Inn Pensacola Airport -Medical Center
Ranked #19 of 59 hotels in Pensacola
4.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
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    8
    3
    1
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Date Rating
Thomasville, Georgia
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Very Nice Hotel!”
4 of 5 stars Reviewed 27 September 2011

We stayed overnight at this hotel. It is a very nice property. The lobby and pool area are beautiful. The aftenoon/evening staff was very energenic and personable. This hotel is close to shopping, but not by the beach. The rooms are nice. Though the hotel brags about the beds, I didn't think they were very comfortable. Even after setting my side to soft, it was still too firm. Our package included breakfast. The breakfast buffet gave you a lot of choices. The only dissapointments, no waffles, beds a little too firm and the jacuzzi was being repaired.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lmguyton about Hilton Garden Inn Pensacola Airport -Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIManagement, Manager at Hilton Garden Inn Pensacola Airport -Medical Center, responded to this review
28 September 2011
Dear Traveler,

Thank you, for your review and we are happy to hear that you enjoyed your stay with us! Our staff works very hard to ensure our guest stays are as comfortable and memorable as possible!
I am very sorry for any inconvenience our jacuzzi repair has caused you. The repair is necessary to ensure a pleasurable experience.
Our Hot-Cook-To-Order breakfast offers fresh waffles, which are ordered with your server at the table and prepared in the kitchen, with any toppings you may desire from fresh fruit options to chocolate chips! The waffle irons do not sit out on the buffet for guest to make their own. We make it for you!
The Garden Sleep System beds are specifically designed to accommodate guest who prefer firmer or softer mattresses! I am sorry that the mattress did not get soft enough to make you comfortable!

We hope to see you again soon and welcome you back to our HGI Pensacola!
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Sault Ste. Marie, Canada
1 review
“EXCELLENT!”
5 of 5 stars Reviewed 14 September 2011

My family and I stayed here for a weekend. Sunday was our last day and we ate in at the hotels restaraunt for breakfast. Our server was Jana, and she was wonderful! She was very attentive, and helpful in explaining to us the breakfast deal. She kept our coffee full and HOT!!! We enjoyed having her as our server so much that I hope when we come back she will still be there for us to ask for her! The breakfast was very enjoyable and filling and the restaraunt was very clean and comfortable. What a wonderful choice we made eating there before we left town. The hotel stay itself was okay. We had a great time. Thank you for a great experience.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask Susie Q about Hilton Garden Inn Pensacola Airport -Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIManagement, General Manager at Hilton Garden Inn Pensacola Airport -Medical Center, responded to this review
16 September 2011
Dear Traveler!

Thank you so much for reviewing our property and complimenting our staff! We are happy to share your comments with Jana and are very proud to hear that she delivered such exceptional service to you, during your restaurant visit.
Did you know we serve dinner and room service? We have nightly specials and deals and serve all entrees with our home made orange butter, which is one of our guest favorites!
We hope to be able to welcome you back to our hotel in the near future!
Thank you for staying with us, we appreciate your business!

Warmest Regards,

HGI Management and Staff
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Louisiana
Top Contributor
59 reviews 59 reviews
Reviews in 36 cities Reviews in 36 cities
55 helpful votes 55 helpful votes
“Nice Hotel with a nice restaurant”
5 of 5 stars Reviewed 2 September 2011

Just spent the week at this hotel and have been very pleased with my stay. The staff is awesome. Beds nice and comfortable. Loved the restaurant and the friendly staff - nice quiet atmosphere. No complaints whatsoever. Look forward to returning.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask letsgosomewhere99 about Hilton Garden Inn Pensacola Airport -Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIManagement, General Manager at Hilton Garden Inn Pensacola Airport -Medical Center, responded to this review
4 September 2011
Dear Traveler!

Thank you for your feedback for the Hilton Garden Inn Pensacola Airport! We are happy you enjoyed your stay with us and are excited to share your comments with our entire Staff!

Hopefully we will be able to welcome you back to our property soon! If there is anything else we can further assist you with, feel free to call us at any time!

Thank you for staying with us and for being loyal to the Hilton Family of Hotels!
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Doral, Florida
Senior Contributor
22 reviews 22 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Awesome property, awesome staff, great restaurant, superb service!”
5 of 5 stars Reviewed 11 August 2011

I have now stayed at this property continuously since October 2010 to the present (August 2009) alomst once per month, and often every week for nearly 6 months. I cannot say enough how wonderful, welcoming, warm and caring the staff is. Even when I had not been back for two months, upon my arrival, the front desk staff, the restaurant staff, the managers and the housekeeping staff all remembered me, what I did for a living, and what I liked. I have to say, I have been totally spoiled by this property. They are relatively new (2 years old I think) and the property is EXTREMELY well maintained. There is a fitness center (not too bad) a pool and a hot tub. Rooms are spotless, fresh and roomy. They have Hansgrohe shower heads and granite countertops everywhere - even in the non-suite rooms with a little banquette area with a fridge, coffee make and microwave oven. The beds are the elect comfort style so no problem finding a comfortable setting either. Lots of dining choices nearby too, but to be honest, their in-house cook is very good - this is perhaps some of the best hotel food I've had from a property in this category anywhere. They have this wicked orange butter with in-house made soft rolls that I have to make myself stay away from they'er so yummy. This property even has a mini conference center. Their Sunday Brunch is EXCELLENT and have live music. They also have a free shuttle to any place you want to go nearby and free high-speed wireless internet service (or wired if you prefer). I've stayed at the Homewood Suites nearby once because they were sold out, and when I did, I was kind of homesick! You will not be disappointed with this property!!

Room Tip: The best rooms are on the upper floors, in the northeast side of the building. These rooms overlook...
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  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask zaxe about Hilton Garden Inn Pensacola Airport -Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIManagement, General Manager at Hilton Garden Inn Pensacola Airport -Medical Center, responded to this review
14 August 2011
Dear Traveler,

Thank you for reviewing our property on Trip Advisor! We know exactly who you are and are looking forward to your return visit. We appreciate your loyalty to our hotel and the Hilton Family of Hotels! We thank you for your business and it's always a pleasure to have you at our HGI!

It is our #1 goal to provide outstanding customer service and there is nothing better, than to hear, that we live up to our promise!

Our Executive Chef and kitchen staff thank you for the compliments and are happy to hear that you enjoy our homemade speciality items. The orange butter is one of our guest favorites!

We are looking forward to seeing you again soon - we are your "home away from home"!

Thank you,

HGI Management
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Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Close to Airport many Restaurant Choices”
4 of 5 stars Reviewed 31 July 2011

Diamond Hilton Honors Member

The room in which I stayed was what I had requested in my reservation. No room issues was a clean and well equipped suite. A little more expensive than other hotels in Pensacola but is in a better area unless you are staying on the beach. Hotel could use a better selection of television stations which was very poor basic, basic cable.

  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JohnnySokko about Hilton Garden Inn Pensacola Airport -Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIManagement, General Manager at Hilton Garden Inn Pensacola Airport -Medical Center, responded to this review
2 August 2011
Dear Traveler,
Thank you for reviewing our property on Trip Advisor! I am glad to hear that you enjoyed your stay with us!
I am happy to let you know, that we are in the process of upgrading our cable provider and adding 50 additional channels to our current listing, and the majority of channels are HD! Some of the rooms have already been upgraded and we are hoping to complete the entire upgrade within the next two weeks!
Thank you for staying with us and we hope to welcome you back to our hotel soon!

Warm Regards,
Assistant General Manager
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Additional Information about Hilton Garden Inn Pensacola Airport -Medical Center

1144 Airport Boulevard, Pensacola, FL 32504
Price range (per night):* 146 AUD - 183 AUD

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