November 2011

I called and confirmed a firefighter rate by the front desk prior to my booking of room to see Blue Angels with my family, including 2 young kids. Three days prior to arrival, received call from General Manager and was told my rate was being raised $40 PER NIGHT. I was told by her I could find another hotel (being Blue Angels weekend, all hotels are filled by then) or pay the higher rate. She also informed me that if I said anything about the rate during my stay, My family would either not be allowed to check in or would be kicked out (she stated she was making a note on my reservation for her front desk staff of this also). She was a very rude and unprofessional General Manager. I have filled out complaint with BBB.
I filled out survey telling of my displeasure and have gotten NO response from this HIE management or ownership.

DO NOT STAY!!!!!!!!!!!!!!!!!!

The hotel is basically a nice place to stay and conveniently located, HOWEVER, management needs to pay attention to a few basic details. The bathtub and shower in my room had a serious case of black mildew, mold, and missing caulking. I also recall that being the case on a previous stay at this hotel a year ago, so I was pretty surprised to see the problem had not been corrected by now. Also, the toilet was not functioning properly all the time, and the handle needed to be "jiggled" to stop the water leaking.

I also noticed that the small milk cartons offered at the breakfast buffet had expired dates on them (3 days old at the time of my visit.)

In my opinion, there's no excuse for these type of offenses, and I hope the staff and management wake up and start paying attention to these details which are minimum expectations of guests.

Very nice and clean hotel. When I called up to the front desk this nice girl name Lisa brought me some extra towels tried to give her a tip but she said it my pleasure thats what i am here for. You dont see that much. So I would go back if I am that way and If you are in that area you should too.

After calling several hotels in the area, I chose this location because of the friendliness of the front desk person over the phone. All of the staff was very helpful and courteous, and always smiling, they made me feel "right at home." I was extremely happy with my room, it was very clean and comfortable. The breakfast area was cozy and it was nice to relax with a fresh cup of coffee and watch the morning news. I recommend staying here. Autumn, Janet & Charles--great job!