I would first like to state that our review is not negative toward the Perdido Sun building/staff.....however, the owner of the room and the management by Resortquest have many issues and room for improvment for future customers.
My husband and I stayed in room #804. What a disappointment!!! The room was filthy, far below par from our expectations. We phoned to tell resort quest that we would be checking in late due to car trouble..they we very friendly and the ease of check-in after hours was great!
Now the issues. The room was filthy. Needless to say, we spend a lot of time cleaning before we could enjoy our room and vacation. One closet had a bag of dirty towels and linen thrown in it along with the ONLY blankets in the room wadded up and thrown in the closet also. There were NO rugs throughout condo, just white tile flooring...we later found the 2 area rugs rolled up in broom closet.
I could go on with a list of issues, but the next morning I asked the front desk for assistance and the VERY NICE lady informed me that they (perdido sun) did not manage that room and to call resort quest, which I did and the woman was very apologetic on the phone and told me that a local manager would be calling me immediately to fix this situation. Never heard from them the entire day.
The next morning, I received a message from resort quest (which was located next door) so instead of calling back, we paid them a visit. Very friendly, immediately contacted housekeeping to provide fresh linens throughout (including comforter set) and remove the dirty items. We were told that it was a quick "turn around" in the room and the housekeeper did not have enough time to clean the rugs, so they were stuck in the closet. What quick turn around? I checked on-line the day before coming and the room was available the weekend prior to our monday arrival, PLUS, the staff also knew that we would be checking LATE and that would have given them plenty of time to clean....I mean the dust on the fake plants in the master bed/bathroom was 1/2 inch thick....
Resort quest dropped the ball, after I gave them a long list of issues and all we got in return were two free dvd rentals and a apology....no discount on price for this trip or a possible future trip...just the dvd rentals!!! We will definately NOT be duing business ANYWHERE with resort quest in the future.....and probably not staying at the Perdido Sun either....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC