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BEST WESTERN Palm Coast: Traveller Reviews

2.5 of 5
5 Kingswood Drive, Palm Coast, FL 32137
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BEST WESTERN Palm Coast
Ranked #12 of 12 hotels in Palm Coast
3.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    14
    6
    3
    4
    4
Date Rating
florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Lousy customer service”
2 of 5 stars Reviewed 26 December 2011
3
people found this review helpful

I will never stay there again. We got in at about 2:30 in the afternoon, very tired from a long drive. The parking lot had one car in it which I presume was the clerk's. When we tried to check in, we were advised that check in time was 3 p. m. I noted that the parking lot was empty and obviously they had ready rooms since the whole place could not be cleaned up in 30 minutes. She said she did not know if any rooms were ready or not, so I asked her to check. She advised me that she could not since check in time was 30 minutes away. I cancelled my reservation on the spot, and walked across the street to the Sleep Inn. They, too, had a 3 p. m. check in time but the clerk behind the counter asked me to hold one minute while he checked for a clean room. He was back in less than a minute and gave me a really nice room for a better price than Best Western. Next time I'm in Palm Coast, this is where I will stay. Does the owner know he has people like this on the front desk?

  • Stayed December 2011, travelled solo
    • 1 of 5 stars Service
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Ask tulipsFlorida about BEST WESTERN Palm Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malinda Buchanan, General Manager at BEST WESTERN Palm Coast, responded to this review
30 March 2012
Dear Guest,

Please allow me this opportunity to apologize for the inconveniences you experienced during your brief visit. You willingness to share your thoughts is appreciated. The Best Western Palm Coast is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.
Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Rhode Island
Top Contributor
58 reviews 58 reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
“Wonderful Staff, Very Dingy Hotel In February...”
2 of 5 stars Reviewed 15 September 2011
2
people found this review helpful

First I want to preface this by saying there is no question I could have the wrong hotel, yet looking at the sparkly room photos and reading some of the reviews, I feel I do. We stayed for 1 night before the Daytona 500 in February 2011. I was grateful to book early enough not to have to buy several days at high prices due to the race. However, the room was so worn and the walls so dirty, I didn't let my kids take off their shoes, let alone go barefoot.

I had read an old review about mold and mildew in the bath area, but I was still so shocked to see a lot of it on the ceiling. The toilet barely flushed and the carpet was truly dirty. There were large splats of bug (??) on the walls too. A bit creepy I have to say. I was disappointed because it was so opposite some of the reviews here, yet it matched others. How can the rooms be so nice to some people, yet so filthy to others? Do some rooms lay empty all winter or have short term rentals that they move out?? That is how it felt.

However, the linens were sparkly clean and so were the towels. We left for the race too early to see what there was for the continental breakfast. I'm not sure if the hotel just wasn't prepared for the full house they were receiving on race weekend, but I really expected clean if not fancy. I would suggest talking to the front desk if your room is not satisfactory as they truly seemed to want to be helpful.

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask Luvamoose67 about BEST WESTERN Palm Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malinda Buchanan, General Manager at BEST WESTERN Palm Coast, responded to this review
30 March 2012
Dear Guest ,

Thank you for feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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“Okay Stay”
3 of 5 stars Reviewed 22 August 2011

The property was clean, but the staff was not overly friendly. Good parking, easy access to highways and restaurants nearby. The water had a disconcerting yellow tint, which the staff only offered to change rooms. We only stayed two nights, and had already unpacked. Just used water elsewhere, since we had family in the area. Good hotel for dogs.

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  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Erica1018 about BEST WESTERN Palm Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malinda Buchanan, General Manager at BEST WESTERN Palm Coast, responded to this review
30 March 2012
Dear Valued Guest,
Thank you for taking the time out to share your opinions with us. I apologize for any inconvienice you may have experinced during your stay here. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Feedback such as yours assists us in improving our service and property on a daily basis. In addition please know that your comments and issues have been addressed.
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Orlando, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Hidden Gem of Palm Coast”
5 of 5 stars Reviewed 17 May 2011

Very nice hotel, I loved everything about it, staff was excellent, and never had a breakfast like this before. I signed up to be rewards members so i will be staying at best western more often. Thanks guys! keep up the good work.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Solara78 about BEST WESTERN Palm Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malinda Buchanan, General Manager at BEST WESTERN Palm Coast, responded to this review
20 May 2011
Dear Guest,
Let me start by thanking you for your feedback regarding your recent stay at our property. We are glad that you enjoyed your stay here with us. Hopefully next time you are in Palm Coast, you choose to stay at our hotel.
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NB Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“just ok”
3 of 5 stars Reviewed 20 March 2011
1
person found this review helpful

on our way to Siesta Keys, coming from Canada, we spent a night at this hotel,

It was during the bike fest, so lots of noices, but we were expecting it, and we are no biker

good location hotel, near the 1-95

room not as clean as other BW
continental breakfast was good with lots of choices, and don,t forget it is free

coffee was good

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Lily055 about BEST WESTERN Palm Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malinda Buchanan, General Manager at BEST WESTERN Palm Coast, responded to this review
25 March 2011
Dear Guest,
Thank you for taking the time to post your comment about your recent experience at the BEST WESTERN Palm Coast. It saddens me to read that we fell short. I can assure you that we strive to maintain and excel in our standards. Feedback such as yours assists us in improving our service and property on a daily basis. I am glad you enjoyed the complimentary breakfast and coffee. In addition please know that your comments and issues will be addressed.
Again, thanks for taking the time and have a great day!
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Additional Information about BEST WESTERN Palm Coast

  • Hampton Inn Palm Coast
  • Palm Coast Best Western
Address: 5 Kingswood Drive, Palm Coast, FL 32137
Price range (per night):* 68 AUD - 170 AUD

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