In all honesty, I was a little hesitant at staying at the Hilton Garden Inn. I am used to traveling for work and staying at 4 to 5 star hotels. But when I am spending my own money, I need to go with something less pricey. My husband and I needed a hotel for an impromptu trip to Universal. We chose this hotel because of their reasonable rates, free parking, free Universal shuttle, free wi-fi, and free breakfast. All other similarly priced hotels did not offer all of the before mentioned amenities.
I was really impressed by the service we received. Everyone was nice and went out of their way to be accommodating. They even allowed us to use an unused breakfast voucher for a friend from the day before. The hotel was very clean.
The only comment I will make about the hotel is that it seems a little outdated - but they make the best of the structure they have. The breakfast was standard - but there was ample selection.
Overall, I would definitely recommend this hotel as for a budget conscious family.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear SC,
We are happy your gave us the opportunity to be our guest at the Hilton Garden Inn. Our staff strives to make your stay a pleasant experience. We continue to upgrade our facility. Our newely remodeled fitness center was just completed in the new year. We just put in new pool cabanas this month and are excited to see a upcoming lobby renovation this fall. We hope to see you again soon.
Kelly Carney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC