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Homewood Suites Orlando-UCF Area: Traveller Reviews

3.0 of 5
3028 N Alafaya Trail, Orlando, FL 32826
Hotel amenities
Homewood Suites Orlando-UCF Area
Ranked #4 of 336 hotels in Orlando
4.5 of 5 stars 107 Reviews
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107 reviews from our community

What travellers say about this hotel
  • Rooms are clean(3)
  • Front desk employees(3)
  • Evening reception(3)
Traveller rating
    80
    21
    4
    1
    1
Only show reviews for Family (37) | Couples (16) | Business (41)
Date Rating
Concord, NH
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Perfect for my travel”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Had to attend classes at the University of Central Florida..which is 5 minutes away..had rental with free parking at the Suites. The food both morning and eveniings was excellant..saved me going out and spending money. The room which is like an efficiency apartment had everything I needed and then some. Everything worked and everything was clean. Everyone in the staff was friendly and helpful. I've stayed at other Homewood Suites and they always are a good fit for my activities.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by orphan60 for Orlando
Ask orphan60 about Homewood Suites Orlando-UCF Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSnelling, General Manager at Homewood Suites Orlando-UCF Area, responded to this review
14 February 2012
Dear orphan60,

Thank you very much for taking the time to write a review on tripadvisor about your stay with us. We are pleased to hear that we were a great fit for your travel needs due to our proximity to the University of Central Florida and we are thrilled that you enjoyed our services and amenities. I would also like to thank you for your continued loyalty with te Homewood Suites brand. We are looking forward to welcoming you again next time your travels bring you to Orlando.

Sincerely,

Steffi Snelling,
General Manager
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North Brunswick, New Jersey
1 review
“Made us feel at home”
5 of 5 stars Reviewed 9 February 2012

We had a family emergency in FL in early Feb 2012, and family members flew in from NJ and NM to be together at the Homewood Suites. Joey Kratt and the staff went out of their way to cater to us and make our visit together wonderful. We hung out by the pool and jacuzzi (I liked the towel closet by the pool), in various rooms (very nice), and put tables together in the morning to enjoy the great breakfast that was included. We were able to savor all the time we had together, and I am so grateful to the staff for making us feel like we were at home for a weekend.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hellofromjersey about Homewood Suites Orlando-UCF Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSnelling, General Manager at Homewood Suites Orlando-UCF Area, responded to this review
13 February 2012
Dear hellofromjersey.

On behalf of Joey Kratt and our entire team here are the Homewood Suites UCF, I would like to thank you for taking the time to review your recent experience at our hotel. It is wonderful to hear that our team and and the amenities we offer, were able to make you and your family feel comfortable and at ease. We are looking forward to welcoming you back in Orlando soon.

Sincerely,

Steffi Snelling,
General Manager
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great reception good rooms”
5 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

This hotel has a very modern room and all together has great service. The only problem was I had a non smoking room but it smelled like smoke in my room leaving me running the fan all night. I am sure I could have been switched but it was late and didn't want to move my stuff. Great place overall.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask forceejc about Homewood Suites Orlando-UCF Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSnelling, General Manager at Homewood Suites Orlando-UCF Area, responded to this review
13 February 2012
Dear forceejc,

Thank you very much for your comments regarding your recent stay with us. I would like to apologize for the inconvenience with the smoke smell in your room. Unfortunately sometimes guests may smoke in a non-smoking room and it can be very difficult to remove the odor. We will make sure our housekeeping staff is reporting rooms which may need additional attention. If the room must be occupied before the odor is completely gone, we will warn guests staying in that room ahead of time in case they are sensitive to lingering smoke odors.

I thank you for bringing this matter to my attention, and please do not hesitate to approach a member of our team if you need anything during future stays with us.

I am looking forward to welcoming you again.

Siincerely,

Steffi Snelling,
General Manager
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Anderson, Indiana
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Another Excellent Stay”
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Try to stay at Homewood when I can and this one was just as impressive as most. Staff was friendly and helpful. Everything was clean, spacious, fresh, and inviting. Always enjoy the free breakfast and appreciate the free wifi. They even allowed me a late check out which was greatly appreciated. Thanks, Homewood, for another great stay! Would definately recommend to others and stay again!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by bondtk for Orlando
Ask bondtk about Homewood Suites Orlando-UCF Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSnelling, General Manager at Homewood Suites Orlando-UCF Area, responded to this review
13 February 2012
Dear Bondtk,

Thank you for your very nice comments and your continued loyalty to Homewood. It is always good to hear that we were able to provide you with everything you needed during your stay with us.

We will see you soon, take care.

Sincerely,

Steffi Snelling,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Wonderful, comfortable, clean and courteous!”
4 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

Our stay at this hotel was very pleasant. The staff were consistently courteous and went out of their way to meet all our requests. They were very friendly! The evening reception was wonderful. The breakfast was very good and provided several tasty alternatives. The pool was lovely, large and the enjoyable. Our family traveled with a 12 year old and a 15 month old, and we were very comfortable all around. Our only complaint had to do with cigarette smoke. We stayed on the 4th floor, and every time we approached the elevators, we thought we smelled cigarette smoke. When we asked the front desk, she explained that some rooms on the 4th floor were smoking. We were surprised that such a nice, up to date property would even allow smoking on site? Why are they not a smoke free property, like so many other health conscious hotels these days? So, if you don't like cigarette smoke, stay away from the 4th floor. Otherwise a wonderful stay.

Room Tip: Avoid the 4th floor if you don't like cigarette smoke.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kalirisin about Homewood Suites Orlando-UCF Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSnelling, General Manager at Homewood Suites Orlando-UCF Area, responded to this review
13 February 2012
Dear Kalirisin,

Thank you so much for your review. It is fantastic to hear that your family enjoyed their stay with us. I would also like to thank you for letting us know about the smoke odor near the 4th floor elevators during your stay. We do have a select number of smoking rooms on the 4th floor which we need to keep in order to remain competitive in the market and accommodate some of our valued guests. Especially our guests that stay with us for an extended period of time appreciate the fact the we still offer smoking rooms for their convenience. We have however decided it might be best to inform non-smoking guests who will be staying on the 4th floor that there may be some odor when walking through the hallways. This way, if anyone finds this objectionable we can be more proactive in accommodating them.

Again, I thank you for bringing this matter to my attention and I hope to welcome you and your family again soon.

Sincerely,

Steffi Snelling,
General Manager
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Additional Information about Homewood Suites Orlando-UCF Area

  • Homewood Suites Orlando
  • Homewood Orlando
  • Orlando Homewood
  • Orlando Homewood Suites
Address: 3028 N Alafaya Trail, Orlando, FL 32826
Price range (per night):* 142 AUD - 184 AUD

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Homewood Suites Orlando-UCF Area
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