Our stay at this hotel was very pleasant. The staff were consistently courteous and went out of their way to meet all our requests. They were very friendly! The evening reception was wonderful. The breakfast was very good and provided several tasty alternatives. The pool was lovely, large and the enjoyable. Our family traveled with a 12 year old and a 15 month old, and we were very comfortable all around. Our only complaint had to do with cigarette smoke. We stayed on the 4th floor, and every time we approached the elevators, we thought we smelled cigarette smoke. When we asked the front desk, she explained that some rooms on the 4th floor were smoking. We were surprised that such a nice, up to date property would even allow smoking on site? Why are they not a smoke free property, like so many other health conscious hotels these days? So, if you don't like cigarette smoke, stay away from the 4th floor. Otherwise a wonderful stay.
Room Tip: Avoid the 4th floor if you don't like cigarette smoke.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Dear Kalirisin,
Thank you so much for your review. It is fantastic to hear that your family enjoyed their stay with us. I would also like to thank you for letting us know about the smoke odor near the 4th floor elevators during your stay. We do have a select number of smoking rooms on the 4th floor which we need to keep in order to remain competitive in the market and accommodate some of our valued guests. Especially our guests that stay with us for an extended period of time appreciate the fact the we still offer smoking rooms for their convenience. We have however decided it might be best to inform non-smoking guests who will be staying on the 4th floor that there may be some odor when walking through the hallways. This way, if anyone finds this objectionable we can be more proactive in accommodating them.
Again, I thank you for bringing this matter to my attention and I hope to welcome you and your family again soon.
Sincerely,
Steffi Snelling,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC