I was pleasantly surprised at how helpful and courteous the staff was during our stay. We were able to travel to all the Disney theme parks in 20 minutes or less. The facilities are well kept and the pool area accommodated all of our needs. We were even able to get a couple workouts in during our stay!

We chose this resort because we were going to Universal Studio's and this Westgate is the closest to Universal. We do actually own a timeshare week at Westgate Vacation Villa's but we needed a place for just a few days so I bought this off of Westgate's website. We checked in right @ 4:00pm and just had a little wait at the counter. The staff was friendly and explained everything pretty well. We were asked if we had a preference in our room. I said I wanted to be able to see Universal's fireworks so she said she would put us in Building #1 on the 17th floor because the view from there was wonderful. We found a close parking spot so we grabbed our luggage and we made our way to our room. We had a 2 bedroom unit -non smoking. From what I understood Building #1 is the oldest building but it did not look old. Our room had everything you would expect from a condo... dishes, towels, soap, pots, pans, etc. Though, no laundry soap, even though we had a washer/dryer. That was Ok though, we were just there for a few days! The King size bedroom was nice. We just had a regular bathtub but that was OK. Also a separate shower. The other bedroom had 2 twin beds that also had really nice sheets and blankets. Another bathroom. In the kitchen we found everything we would need had we been cooking in our unit.
The resort has a couple of pools, our room overlooked the lake which we enjoyed looking at. The lake had a couple of alligators and it was funny watching other people try to catch them and feed them. There was fishing available, paddle boats, etc Only downside is that we learned that Universal does not have nightly fireworks! We were told that they did by several people so our "room with a wonderful view" was not good for the fireworks show! We enjoyed the room even so.... I would recommend this place to anyone. It is a timeshare and the sales people were taking people of tours all day long so it really slowed down the elevators. Westgate Palace was clean, friendly and in a great location to everything... Disney, Universal, Restaurants, Wet and Wild, etc. We enjoyed our stay even though we were not in the room much. Hopefully this will help someone else in their decision. I read reviews on here all of the time and really was scared by some of the reviews I read about this place. We are used to some nice condos and stay in Vegas at the Marriott Grand all of the time and Westgate Palace, though not as fancy; was just as clean and friendly.

Westgate palace is great! We travel to Orlando once a year with our extended family for an annual trip to Orlando. There are about 40 of us that travel and this is a special request to stay here every year. The kids love it because of the pool...and the adults love it as well. It's conveniently located close to International Dr. where we can walk from the hotel to access other activities along International. Our last stay was in early June and once again Westgate was a hit. We will definitely be returning next year for our 6th year in a row. The rooms are not huge, but they are large enough. For the price, the rooms are great and have everything you could ask for especially staying with kids.

While the unit has everything you might need or what, it is very tight. For me, it felt like I was on a luxury boat. Read the other reviews. They pretty much describe the property and the unit. Overall we were happy with it, for the cost of a timeshare exchange. Our Vegas timeshare is small also. The difference is that this resort has some logistic problems with regards to functionality. The kitchen is well equipped but difficult to have more than one person in there only due to configuration. The refrigerator door opens the wrong way. The dishwasher is directly under the kitchen sink. The living room can really only seat three people; one couch. The master bedroom and bath have mirrors all over the place to make it look larger, I guess, but it is quite strange. Also, the master bedroom has the tub in there and the double sinks. You can’t be at the sink brushing your face or teeth w/o the bedroom door being open because it bumps up to the sinks. A pocket door would have solved the tight space problem. Beds a bit hard for me. We were there seven days, and all in all enjoyed our vacation. We ate out some, but cooked mostly. Grocery store nearby. Centrally located to tons of stuff. Staff very friendly, property clean. Wish they had an adult pool, as they had tons of kids all the time here. The fitness room is in a great location, just off the pool with lots of windows to view from, but the room is quite small. Like others have mentioned, no wi-fi access in the units. You either get a view of the parking lot or facing Wet & Wild