We have stayed at the Ritz in Orlando many times in the past and seem to constantly encounter problems with service, which tends to be erratic and slow. Calling the front desk or housekeeping is a task since it takes quite a while for the phone to be picked up. When you do reach someone, you are told it will be taken care of right away. That usually means an hour if you are lucky. The rooms and suites were recently renovated, but are out of character with the rest of the property. Albeit a bit worn in places, the suites pre-renovation, were more plush and better decorated. The renovated rooms are a touch too modern and spartan in the suites. The carpet is too light and already shows stains. AC units work sporadically and are too loud. The Ritz is one of the best places to stay in Orlando for couples, but we are beginning to doubt we can continue to put up with the problems we experience there.

I stayed here on a business trip in a suite; great room, beautiful locations. I would give this hotel between 4 and 5 if it weren't for the annoying service at the spa. Specifically, they have a nasty habit of saying, "would 20% service charge be ok?" This well-known aggressive sales tactic (anchoring you at a high rate) belongs at a car dealership and not at a luxury hotel. The people paying before me were visibly uncomfortable with having this imposed on them; I lowered mine to 15%, which I think is a very good tip for good service, yet the look I received did not relate that, and I left feeling I had been a poor tipper. No way to treat guests at a luxury resort.

Excellent service, nice rooms & bathrooms. Balconies on the rooms were a great add to enjoy the location, especially when stuck in meeting rooms all day. Only ate the conference food, but it was excellent quality.

Attending a conference at the JW Marriott next door, I did some research online and found that the Ritz rooms were bigger and had balconies. The conference price was the same for both properties, so I treated myself to the Ritz. I have stayed at the JW before and it was very nice, but the Ritz is better. Front desk service is superb, rooms are very comfortable, very clean and spacious. The bathroom was huge, with bath and shower, and two sinks. Rooms were serviced twice daily so you never run out of fresh towels. I also ate at Norman's which was totally wonderful again. Weather was great too. They serve hot chocolate with marshmallows during the day in the lobby.