Frankly I did not recognise much of it from the glossy images they show on the web. Check in could have been handled better. To be told there was no upgrade was surprising as I hadn't even asked for one so it seemed a bit brusque...and the extra surprise was to be charged daily as a resident for parking a car - most bizarre. Looking at other reviews praising the place perhaps we were unlucky. Clearly from what they write, the tower might have been better (who knows) but the ground floor is dark...and also you can hear the other rooms. Generally the rooms are very dated and in need of some tender loving care. The aircon(cold/hot) did not really work in any meaningful way. The fitness room is small and machines out of order. The pool is perhaps more for gentle cooling than swimming. Didn't bother with the breakfast. The staff in general are good. Handy for downtown Disney of course but quite a bus ride to the main attractions and also the bus timetable on return can prove quite erratic...beware the last bus or two!

The hotel is very close to Downtown Disney. There is also a shopping plaza close by with a 24 hour grocery store and restaurants including McDonald's, Chevy's and Red Lobster. I had to call the front desk to ask how to turn the shower on. They told me to pull the handle really hard. I felt like I was going to break it. This may be the reason other reviewers have had handles come out of the walls. The service was great. The staff were very friendly and helpful.

Stayed between Christmas and New Years. We were part of a sports team staying at hotel. When we called and asked if we could have a suite, they said there were suites available. When we checked in, I said that we had asked for a suite and she said that was already in the computer. When we got to the room it was a single room with 2 double beds and a twin sleeper sofa. When I went to the desk they said that it was a deluxe room, that's what they considered a suite. Not what we had in mind when we were trying to keep teenage boys and girls separate, but it worked. When we checked in we had a light bulb out in the bathroon and I asked for it to be replaced. We had what appeared to be lint from the sheets on the carpet when we checked in. By the third day we were nearly out of toilet paper. That day, the shower handle came out of the wall. I tried calling the desk several times only to get busy signals. I went to the desk and asked why the room still had lint on the floor from three days earlier(the room had obviously not been vacuumed in three days), why no one had restocked the toilet paper, why the light was still burned out in the bathroom, and that we now needed our shower repaired. Within 20 minutes or so, everything was done. Apparently, the shower handles frequently come out of the walls. Other reviews have also mentioned this. Everything costs extra at this hotel. Parking: $10 a day. Internet: $10 a day. Resort fee: $8 a day. It's far from a resort. It is close to Downtown Disney though. If rooms get much needed updates and parking and internet were free, then it may be a good option. Right now, there are better options.

We held a business convention here in January 2012. All of the hotel staff went above and beyond in meeting the needs of our large 80+ group. The rooms are great, very clean, better than most. You also can't beat the hotel's location, being walking distance to Downtown Disney and only a 10-15 minute bus ride to the parks.