first time ever having stayed in a Red Roof, doing so in Ocoee Fl. 12-16 thru 12-23-2011. Chose it per decent reviews, but must say I was very disappointed and dissatisfied. Was booked for 7 nights, and in that time my room was only cleaned once. On 2 occasions I placed the Maid Service Request sign on the door before leaving ... and upon returning would find it had been turned to the Do Not Disturb side. Upon complaining to the front desk, the attendant (who was very receptive & pleasant) stated she would note this, advise the General Manager Paige who would also contact me, and make a note to housekeeping to clean the room. I did NOT place the sign out after all this ... and upon my next return, still no clean room AND a huge cockroach crawling up the wall, as well as NO contact from GM Paige. Upon complaining again, I accepted another room and an additional night comped and ended up in a room between whomever bouncing off the walls with their stereo's cranked up till about 2 a.m. Other than the housekeeping attendant at the front desk, that wanted to argue that the rooms always get cleaned (LMAO) and that they are doixng away with the housekeeping/do not disturb signs??? ... all other staff I encountered were pleasant and helpful. I'd recommend paying a little more and staying away from this place as they proved to me you get what you pay for. Highly doubtful I'll EVER stay at a Red Roof after this experience ... and will certainly never stay at the one in Ocoee Fl.
- Red Roof Inn Ocoee
- Ocoee Red Roof Inn
