Great location on South Beach, we often stayed here when it was owned and operated by Hyatt and got great Government rates, Excellent, Friendly customer service!! Reservation process was seamless. Last visit was under the new management (Thompson) not so great!!!!

Just returned from my first visit to South Beach. Stayed at the Hotel Victor which was very attractive. Rooms are nice, Art Deco style with usual amenities. Rom was clean and no problems with housekeeping or staff of the hotel. Only complaint I have is the restaurant. It was unbearable SLOW and service lacking.

My first night, I ate in the restaurant at an outside table. It took about 10-15 minutes for waitress to return to take my order and other tables were empty. There was no crowd to explain the slow service. Even after I was served, waitress never came back to check on me or refill the water. By this time, two tables had people but no reason to ignore me.

Hoping it was a fluke, my friend and I met at the same table the next night for drinks. Waiter took the order which was for two drinks. No food, just drinks. After 15 minutes or so, drinks had still not arrived. Waiter told me the bartender was backed up but drinks should be coming shortly. Still notheg after 5 minutes so we left.

Not sure what the problem. I am not impatient by nature nor was I in any hurry. My friend and I not ended to sit outside the hotel, enjoy a few drinks and the sites. That was neve going to happen with such slow service.

To recap, hotel is nice and staff courteous and helpful. Only drawback on my visit was the poor and unreasonably slow service from the kitchen/ bar.

The victor is a boutique hotel. It is small with friendly staff. It is in a great location right on ocean drive directly across from the beach. The rooms are a little small but very nice. It is modern and maintained. We had breakfast there everyday and the food was great. The pool is not huge but nice. Great sitting area over looking ocean drive and the beach. Some of the rooms have balconies but they are small. I would definetly stay at the victor again.

For such a pricy hotel in such a prime location, Hotel Victor should make more of an effort. It's a beautiful lobby, lovely bar, nice outdoor space, great pool--everything you could want in a South Beach hotel. But the service at every stage left us frustrated and unlikely to return. No concierge in sight, front desk staff who had a lot more attitude than information about things like restaurant recommendations. Unbelievably slow service in the restaurant. Mixed up parking records, which meant a 25 minute wait for our car after we checked out. Incorrect reservation records, which left one of our party locked out of his room for half a day. When we complained, we again got a lot of attitude from the staff at the front desk.

The bartender was the one exception--he went out of his way to find the liqueur we were looking for, and was very professional.

Rooms are tiny, as others have said.