Chose this hotel because if the positive reviews.

Stayed 1 night before late evening flight out the following day. Easy to find coming from the south & plenty of free parking which was a good start.

Checked in with confirmed reservation & receptionist said the computer said that the type of room we'd requested wasn't available. Very annoyed as I booked it several weeks previously. I'd requested a higher floor but we weren't allocated this either so we were woken by the noise of the traffic the following morning.

Lifts V E R Y slow, & in the morning taken up with cleaning staff & their carts so anyone with cases or large packages had to wait a very long time.

In the evening we sat in the bar area for a couple of drinks & a quiet read which was interupted by 3 older children shouting & screaming & dive bombing into the pool & without adult supervsion. There was a notice saying children had to be supervised at all times. Since the bar tender didn't say anything to them, or, if 'not his job' didn't bring it to the attention of a relevant member of staff, I finally snapped when I of them soaked me. I complained to a receptionist who went to the room where they were staying & spoke with the adults. We didn't return to the pool for fear of reprisals.

Our 1 bedroomed suite had faulty a/c units so we spent ages going back & forth to reception trying to get it rectified but, to no avail. A staff member came to fix it, a shuttle bus driver who didn't speak English & so gesticulated on what to do with the air con controls. After he tried to fix it, a while later when I checked on our room, the temp was 14 degrees centigrade. Spent the night with the one in our bedroom turned off & the one in the sitting area on but even so it was noisy.

Took the free shuttle to Dolphin Mall which was useful, just didn't want to stay on the premises longer than necessary.

At check in we'd requested late check out as our flight wasn't until the evening but the staff member had said no. After all the hassle, when I complained to a senior staff member in the morning, she said late check out would be accommodated FOC & also returned our money. We appreciated this but would rather have had a positve stay.

Stayed at the property twice on business a few months apart.

The first stay my allergies just started bothering me like crazy, eyes stinging, burning, etc. As soon as I leave the room, no issues so it had to be something in the room. Beyong that, elevators are slow.....when I say slow I mean always take the stairs slow! Akward location to get back on the turnpike, just a lot of little things that make to huge dissapointment.

Second stay, I noticed my allergies started bothering me again so there is something in the hotel that I cannot handle, never has happend anywhere else. Elevators still slow as ever, not in a convenient place.

I needed late check-out and the front desk associate made it an issue. I'm a Diamond member with 200 nights in 2011 and never had someone give me grief because I needed late check-out, the crazy thing about it was only an hour past normal check-out time. I will not be back.

paid for the stay and cruise package, got the stay but the contracted tour/transfer service is not dependable or professional.
the cons for the hotel,
loud voices early AM from the housecleaning staff, stiff beds, dirty and cramped breakfast area, poor choice in contracted transfer/tour operator.
the pros for the hotel,
close proximity to the mall, front desk gentlemen very courtous when informed of the situation, room and pool where very clean.

I would not recommend this hotel if going on a cruise and need a room before hand. Also keep in mind if you do book the stay and cruise package you will have to make arrangements back to the hotel yourself 50.00 for a taxi from the port. If you just ned a place to stay to go shopping at the mall however, this would be a good place to stay.

The service we received at Hampton Inn & Suites Miami-Doral/Dolphin Mall was good, free airport pick up and drop off help saved time and money. The staff were very friendly and helped with directions even getting a car for us to rent.

The breakfast was good and changed on a daily basis. The location is best for shopping as thats what we did and found it really easy to get to all the malls and shopping centers.