I wanted to book a nice hotel for the last night of a 2 week holiday in Florida before flying back to Europe. I chose the PW Premier, and regretted it greatly!

The hotel is new, but unpersonal and bland. The front office staff has a bad attitude, the type that asks you for your confirmation number when arriving... at every other hotel during our trip they could find us by our last name (btw the only family with our last name, so no confusions possible).

We had booked a suite, which turned out to be a large room with a sofa bed. In all other hotels this meant two connecting rooms. The room was also the closest one to the busy avenue and therefore was very noisy. The heating was blowing full blast when we entered through a mini-split system (no central aircon).

We left for dinner as we had just driven accross the country, and then I left to return our rental car. I had planned to take the airport shuttle back, but it never arrived. I waited over an hour, and saw all the other shuttles pass by twice or three times. I eventually took a taxi, but had lost an hour.

I arrived back at the room at 10.30, to find that the sofa bed had sheets! I called front desk who told me that house keeping was not there and he was alone (!), and if I could wait an hour. NO! We had an early transatlantic flight and I was in the same room as my parents who are in their mid seventies... After an argument the front desk person left to search for what he could find; two sheets and a pillow case. No pillow, no comforter. I suggested to simply put me in another room in order to solution an issue, but apparently he couldn't.

After a bad nights sleep I asked to speak to the hotel manager. I was helped by the front office manager who apologized and offered to provide me with a free night whenever I wanted to give them a second chance. Upto today I have not received his email, over a month later!!

There is a big selection of hotels close to the aiport, choose another one. I heard the Hilton is very nice and the price similar, even lower.

We attended the Market America World Convention at the American Airlines Arena. I was a nice experience to be able to come back to a warm, clean, comfortable and extremely attentive personnel. The staff even secured a second room for us with double beds the following day of the convention. We added two more people. We will again use the Best Western and recommend this hotel to friends and family when they visit Miami.

We stayed one night here after a cruise. I was very impressed with the newness of the whole place. The beds were soooo comfy and everything so stylish. It was very close to the airport, in fact my husband dropped us off and then went to return the rental car at the airport. (He then had to catch the free shuttle back) The breakfast the next morning was extremely good, and we had been used to lavish cruise food all week! The breakfast was the sit down kind in their actual restaurant with great presentation of the buffet. We could have had a special made omelet. I very quickly printed off our boarding passes at the business center and then was whisked away by their free shuttle to the airport. No problems at all like other reviews. Will definitely stay here again our next cruise pre and post. Chose a different hotel across from Bayside downtown for pre cruise this time and didn't care for the looks of that hotel, although a great location.

Just stayed two different nights on a trip through miami. Overall very pleased. Rooms were exceptionally clean and well outfitted. Very comfortable. This hotel is very close to the airport and they have free shuttles to and from the airport which we used both and were very efficient. They also offer a 10.00 shuttle to and from the port which was very helpful and much cheaper than a taxi. The staff at the front desk were very kind and helpful. One thing though is that this hotel is not near much else so there are not many restaurants or shopping. so you would need a car if staying here for vacation. But for just overnights it would be fantastic. My only concern was with the restaurant. They charge a steep 12.00 for the breakfast buffet which isnt much and the staff does not speak english so was confusing and frustrating eating breakfast and trying to even pay them. we were not served and had to find someone in order to even pay. but otherwise was content with our stay.