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Viceroy Miami: Traveller Reviews

4.5 of 5
485 Brickell Avenue, Miami, FL 33131
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Viceroy Miami
Ranked #17 of 129 hotels in Miami
4.0 of 5 stars 420 Reviews
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420 reviews from our community

What travellers say about this hotel
  • South beach(23)
  • Pool area(22)
  • Room service(17)
  • Junior suite(16)
  • Very nice(15)
  • Front desk staff(10)
  • Fitness center(7)
  • Flat screen TV(5)
  • Mary Brickell village(5)
  • Friendly and helpful(4)
Traveller rating
    253
    94
    39
    18
    16
Only show reviews for Family (41) | Couples (185) | Business (77)
Date Rating
London, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Chic Hotel”
4 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

This is one of the nicest hotels in the US that I have used. The rooms are spacious, modern look and feel plus small balcony for view outside the hotel. Nice internal décor, large bed plus a mini kitchenette in case you in town for a longer stay

The staff is extremely cordial and on a look out to help where possible.

The nightclub on 50th floor has amazing views of the Miami skyline and sea, pity it only operates Fri and Sat. Long queues to get in but express and free entry for the hotel guests.

Not too far from downtown, the hotel is in a handy location

Room Tip: Ask for a a room away from the street side as it can get a bit noisy in the night
See more room tips
  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AV_Surrey about Viceroy Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurence Dubey, General Manager at Viceroy Miami, responded to this review
8 February 2012
Dear Guest,

Thank you for your high praise and most generous feedback from your recent stay with us. We were truly delighted that we succeeded in providing you with an outstanding experience through our tastefully appointed décor and our spacious rooms.

I was pleased to hear that the service you received from our staff during your recent Viceroy Miami experience overall exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you.

We thank you for your recommendation and look forward to welcoming you back soon. In the interim, we remain at your service.

Yours Sincerely,
Laurence Dubey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vilnius, Lithuania
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Design hotel”
4 of 5 stars Reviewed 2 February 2012

Design hotel, spacy rooms, centrally located, with amazing pool on top. Peferct views with Miami bay. Service in restaurant needs to be improved!

Room Tip: Ask upper floor bay view.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Aja-Boutique about Viceroy Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurence Dubey, General Manager at Viceroy Miami, responded to this review
3 February 2012
Dear Guest,

Thank you for your high praise and most generous feedback from your recent stay with us. . I was truly disappointed to learn that our staff at the restaurant did not exceed your expectations with regard to providing exceptional service. We pride ourselves in ensuring that our guests’ experience is seamless and we clearly did not achieve this with you.

We were truly delighted that we succeeded in providing you with an outstanding experience through our tastefully appointed décor and our spacious rooms. We thank you for your recommendation and look forward to welcoming you back soon. In the interim, we remain at your service.

Yours Sincerely,
Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“What a refreshing weekend trip”
4 of 5 stars Reviewed 30 January 2012

I met my husband in miami over Jan 27th weekend. He checked in the day before and loved the room that he had to upgrade for the nights I came. We've been to a lot of top rated miami hotels thru the help of trip advisor, however I have to say this may be my favorite hotel. Yes, its not on the beach, but you can easily take a cab there or drive, if you're renting. The decor is very art deco, and so beautiful. The rooms are very spacious and you dont really feel like you are staying at a hotel, more like renting a luxury apartment (if you get the suit). The staff was very kind and helpful and I thought it was very courteous to inform us with a letter brought over thru the evening turndown that the miami marathon was happening the next day and the possibiltiy of traffic. They also offered to help with travel needs. The pools are on the roof of the 15th floor, and wow what a view. It felt like you were on the ground floor until you realize that you are floating between buildings. The restaurant EOS was beautiful and serviced some delicious fare. And the spa... The most unique Ive seen for sure! So beautiful and relaxing. I didnt get any services, however because checkout was at noon and they were fully commited, we werent flying out until evening, we were told that we could use the pool, gym and spa facilities. The waiting room was like no other, chaise lounges, sofas, jacuzies, apples and water all with a great view of the port and ocean. The locker room was so serene, and the steam room was entirely enclosed in glass. Overall, exceptional service, luxurious ambiance, and a fabulous stay. I would definitely go back once our bank account recovers ;)

  • Stayed January 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurence Dubey, General Manager at Viceroy Miami, responded to this review
3 February 2012
Dear Guest,

Thank you for your high praise and most generous feedback from your recent stay with us. I was delighted to hear that your Viceroy Miami experience overall exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you.

We so appreciate learning of the wonderful experience you had at Viceroy from your well-appointed accommodations, your enjoyment of Eos to your high praise of the Viceroy Spa, Pool and fitness facilities.

We thank you for your recommendation about our tastefully appointed décor, our spacious rooms and tremendous service and we look forward to welcoming you back soon. In the interim, we remain at your service.

Yours Sincerely,
Laurence Dubey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“love this hotel, it's like home to me”
5 of 5 stars Reviewed 30 January 2012

Everytime when i came to Miami....this is my favorite hotel......it's modern and cose.....love the decoration and the staf...as an architect....i can say that's the best in Miami....congrats

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by paulo p for Miami
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old Lyme, Connecticut
Senior Contributor
29 reviews 29 reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
“Over-the-top decor”
4 of 5 stars Reviewed 30 January 2012

Stayed here on business to be close to a conference hotel. The room was spacious, very well outfitted, huge tub, hot plate, microwave, coffee service, etc. The decorator must have been paid on the amount of variation in the rooms and common areas. Everything elegant but a bit large and a few too many - but fun to be in for a few days. The pool area was fabulous as was the spa/fitness area. The bar was beautiful.

Room Tip: Ask for one with a view
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask marles83 about Viceroy Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurence Dubey, General Manager at Viceroy Miami, responded to this review
31 January 2012
Dear Guest,

Thank you for your high praise and most generous feedback from your recent stay with us. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you.

We were truly delighted that we succeeded in providing you with an outstanding experience through our tastefully appointed décor and our tremendous service. We thank you for your recommendation and look forward to welcoming you back soon. In the interim, we remain at your service.

Yours Sincerely,
Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Viceroy Miami

  • Viceroy Hotel Miami
Address: 485 Brickell Avenue, Miami, FL 33131
Price range (per night):* 181 AUD - 490 AUD

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Viceroy Miami
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