I met my husband in miami over Jan 27th weekend. He checked in the day before and loved the room that he had to upgrade for the nights I came. We've been to a lot of top rated miami hotels thru the help of trip advisor, however I have to say this may be my favorite hotel. Yes, its not on the beach, but you can easily take a cab there or drive, if you're renting. The decor is very art deco, and so beautiful. The rooms are very spacious and you dont really feel like you are staying at a hotel, more like renting a luxury apartment (if you get the suit). The staff was very kind and helpful and I thought it was very courteous to inform us with a letter brought over thru the evening turndown that the miami marathon was happening the next day and the possibiltiy of traffic. They also offered to help with travel needs. The pools are on the roof of the 15th floor, and wow what a view. It felt like you were on the ground floor until you realize that you are floating between buildings. The restaurant EOS was beautiful and serviced some delicious fare. And the spa... The most unique Ive seen for sure! So beautiful and relaxing. I didnt get any services, however because checkout was at noon and they were fully commited, we werent flying out until evening, we were told that we could use the pool, gym and spa facilities. The waiting room was like no other, chaise lounges, sofas, jacuzies, apples and water all with a great view of the port and ocean. The locker room was so serene, and the steam room was entirely enclosed in glass. Overall, exceptional service, luxurious ambiance, and a fabulous stay. I would definitely go back once our bank account recovers ;)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. I was delighted to hear that your Viceroy Miami experience overall exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you.
We so appreciate learning of the wonderful experience you had at Viceroy from your well-appointed accommodations, your enjoyment of Eos to your high praise of the Viceroy Spa, Pool and fitness facilities.
We thank you for your recommendation about our tastefully appointed décor, our spacious rooms and tremendous service and we look forward to welcoming you back soon. In the interim, we remain at your service.
Yours Sincerely,
Laurence Dubey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC