The lobby smells like an ashtray. Upon checking in to our two rooms, one of the "non-smoking" rooms smelled so horrible that my fiance and I decided we couldn't stay in the room. Instead of offering different rooms, the manager yelled at me "It is a non-smoking room! It doesn't smell like smoke!!" At that point, we decided we WOULDN'T stay at a hotel that treated us like that. They refused to refund our money for the two rooms. I know it was a "bargain hotel" and didn't have high expectations, but you don't yell at customers. I was not yelling at them. The lack of customer service was appalling. Pay the extra $20 and stay at the Holiday Inn Express across the street. Thankfully, I put the room on my American Express...DISPUTE!!!
- Live Oak Econo Lodge
