Stayed over Thanksgiving for 3 nights, mix of good and bad points. First the good: the staff were very friendly, especially Hector the bartender, room service was also quite nice. The bad points outweigh the good however: walls are very thin and we could hear everything that was going on around us in the other rooms and the corridor, the room was non-smoking but I could smell smoke in the mornings from some other room that obviously wasn't non-smoking. As per the other reviews the A/C was noisy, although in this case that was a blessing as I used it as a white noise machine ;)
Cleanliness rating reflects the smoke, else the room was clean. Stayed in 715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 November 2011
Dear Robert,
Thank you for taking the time to write a review on trip advisor. I appreciate your kind comments regarding our staff and will be sure to share them with everyone, especially Hector. I am sorry that the noise levels were high this past weekend. Alas, we tried to mitigate by having our manager on duty and security officer conduct routine rounds throughout the weekend. As for the smoke, the seventh floor rooms are non-smoking, but I have instructed the Executive Housekeeper to follow up with the room attendants to ensure they are reporting any smells. Again, please accept my sincerest apologies for any inconveniences caused during your stay. I do hope that in light your experience, you will give us another opportunity to make it up to you. Best wishes during holiday season...
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