We stayed here when attending a family event. The room was very small but had everything you need; however, I had to put a towel down on the floor of the shower because it was so filthy. I requested that it be cleaned but I don't think this was ever done. The maids need lessons in how to clean rooms! The place needs an overhaul desperately. A maid walked in on my husband and I after only knocking once carrying only one towel - a bit suspicious I think. Other family members staying at the same facility also had similar complains regarding the cleanliness and one had blood on the bedspread! I hope no one stays here - maybe they'll do something.

We made a reservation online at 3:00 on our way to Wilmington from Vermont. We arrived tired at 6:00 to check in.  The clerk, Nicki, registered us and then told us that because of an area-wide sewer project, we could not use any water after 9:00 that evening. Why then were we were allowed to make a reservation, and why did she not contact us before we arrived so that we could make other arrangements?Although our telephone and email address were on the reservation, it wasn't her job to look, I guess. She grudgingly offered to call other hotels in the area, but since we had driven 8.5 hours and had a 7:30 dinner reservation, we declined. The bellman, who was standing at the desk, told us that the hotel had had a month's notice and that it was only the wing we were booked into that was affected. The clerk denied this. We asked for a concession on the price; she refused.  We asked her to call the manager; she refused. We went to our room frustrated and angry and changed for dinner. Before we left  I filled an ice bucket with water to wash my face, and water bottles to rinse my mouth after brushing my teeth. We got back from dinner around 9:30 to find a message that the clerk had called the manager, who "confirmed"  that the hotel had not had "specific" notice, but that we would not be charged for our room. We performed our minimal ablutions with the water we had saved, and went to bed. At 10:15 we were wakened by loud banging on the door by the contractor performing the work, shouting "Don't use the water!" Moments later the clerk called to tell us it was only our wing (the bellman was right) and offered to move us. Since it was 1ate and we were in bed, we declined. The next morning I spoke with several other customers, who were similarly inconvenienced and angry, but since they had not been as insistent as we were, were not offered a comp.
When I returned home, I called the contractor whose name was on the flyer the clerk gave us that detailed the prohibition on water use. He said the hotel had plenty of notice, and that someone had nevertheless used the water that night, which cost him thousands of dollars because he could not do the work the county had contracted  for. I called Best Western corporate to let them know that one of their hotels had knowingly booked customers into rooms with essentially no plumbing. Their response, which I had to call to find out, was that the manager's version of events was different from mine and they "don't take sides."   The manager,  Mary Taylor, had lied in several of her responses, dissembled in others, and was belligerent and indifferent in all.  Best Western simply closed the call. Best Western does not acknowledge responsibility for hotels with its name on them, and operators have carte blanche to behave as Ms. Taylor did when faced with the consequences of her own mismanagement of and failure to plan for an event she had been told to expect. Quality hotels do NOT book guests into rooms with no plumbing. Sad punchline: the bellman, the only hotel employee who told the truth and was concerned about customer service, was fired the next morning "for speaking about things of which he had no knowledge."

Note: This was our third stay in this hotel since May, since my mother is in assisted living nearby. Our previous experiences had been mediocre at best: they put fancy sheets on the beds, and fancy furniture in three or four rooms, but it's still an old motel with dated bathroom fixtures, noisy air conditioners, and thin walls. In a recently famous phrase, you can put lipstick on a pig, but it's still a pig.

Simply stated...the rooms are filthy. We booked for Memorial Day weekend requesting rooms next to one another. Upon check-in we were advised it was not possible to be have two rooms next to one another. I explained I specifically requested rooms adjoining, the manager, Mary, stated she had two rooms next to one another, but would be an upgrade. The rooms were next to one another under a stairwell that smelled like a sewer. The rooms were dark, but decided better than nothing. We dropped our bags and went out for the day returning about 6 PM. I went in to use the bathroom and found pubic hair all over the floor. I then went into the adjacent room to find another dirty bathroom. I immediately went to the front desk to complain and was told the person who does the cleaning was out for dinner and would be back soon. We sat out by the murky pool and hot tub for two hours while we waited for Tom to return from his dinner "hour." Once Tom inspects the room he states he didn't think it was so bad. Is there an acceptable amount of body hair on a bathroom floor? Just out of curiosity we pulled back the sheets on the bed to find a dirty and torn mattress with a pad to match. There were black flakes of something caught in the creases. Mary the Manager later explained that everything is sprayed and if there were bugs, they were dead. Don't they own a vacuum cleaner? We also noticed our feet were black from walking on the carpets. Is there no end to this? At 9 PM we decided to check-out and go to another hotel. The girl at the front desk said she was not authorized to refund our money, but documented our complaints. About a week later we received an apology letter from the manager, Mary, stating she was sorry and would offer us a discount for a future stay. No thanks!!! We disputed our credit card charge and spoke to Mary on the phone who said she had done us a favor by giving us the Executive Suite. Really? We then spoke to BW Corporate Office and they were unable to do anything since we had disputed the charge with the credit card company, but they said they documented the complaint. In the past, BW has always been a reliable place to stay, but this place should be condemned. I only have one work....YUCK!!!!

You will NOT get the quaint and pretty room in their advertising. There are only 3 rooms in the whole hotel that look like the photo in their ads. The rest of the hotel rooms are dingy and claustrophopic and IN NO WAY even resemble their ads. It's obvious that they renovated and decorated 3 rooms to look quaint and B&B-like so unsuspecting travelers will book a room -- thinking that all the other hotel rooms are similar. Here's the kicker: when we left (right after checking in), they didn't even ask why. I guess they get this all the time. Life's too short to tolerate the old "bait and switch". BEWARE!