Fabulous hotel! - Sheraton Wilmington South, New Castle Traveller Reviews

luv2vacation

CT

Contributor

17 reviews

Reviews in 14 cities

55 helpful votes

“Fabulous hotel!”

Reviewed 7 February 2012

1

person found this review helpful

Brand new Sheraton opened Dec 2011. Just a gorgeous Sheraton located right off Rte 95. As a Platinum Spg member was upgraded immediately. Rooms are brand new and beautiful it kind of has a design of Embassy Suites as far as the design when you leave your room you can look all the way down similar to the Sheraton Suites Philadelphia Airport. Ate at the bar food was very good. Happy hour 5 30- 7 30 house wine 4.00 2.00 off apps beer specials. Great pool and hot tub water is actually hot! Has a ve Ryan good work out room as well. Extremely comfortable and FYI furniture is brand new and just fine! Definitely will be back!

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10 February 2012

"luv2vacation": thank you for taking the time to share feedback about your recent experience. As a Brand New Hotel it is important to hear from our guests. It sounds like you had a wonderful time. With over 3,500 square feet, our pool and hot tub area are sure to meet any traveler's needs. We thank you for yor loyalty as a Platinum SPG member and hope you have heard about some of the great new benefits for the SPG program that are beginning in March. We hope to see you again soon!

Jeremy C.

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JJ M

Baltimore, Maryland

1 review

1 helpful vote

“May be new but it's not very nice”

Reviewed 1 February 2012

1

person found this review helpful

My family and I needed to take a rest from driving this past week and we saw this hotel sitting just off the highway. It seemed real easy to get to but it really wasnt. Althought it sits just off the highway you have to drive around about 3 miles to get all the way around the city to get there.

The hotel was new and you could tell this but the furniture and everything about this place just screams kmart. The towels were thin, the drawers on the dressers felt like they were going to fall apart and everything about it looks like they took way to many shortcuts.

When we checked out, the front desk did ask us how we liked our stay so I gave them this feedback. Her response was simply "we're new and still working out the kinks." Well, it's cheaply built and time will only make it worse.

If you are able to get a real cheap rate here, it may be worth it but otherwise, I'd rather stay somewhere else.

PS, while we had to drive almost 4 miles to actually get to the hotel when we left it was a very quick ride to the highway.

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2 February 2012

Dear "JJ M",

I am sorry that you had difficulty finding the Hotel. We are conveniently located adjacent to 95. Heading northbound on 95, we are just off exit 5a (less than 1/4 mile). If you are heading southbound on 95, you would exit onto 5a, turn right at the first traffic light onto Airport Road and we are located aproxiamtely 1 mile ahead.

As you know we are a brand new Hotel with all new furniture. We are fortunate to have the newest Furniture package for Sheraton Hotels and feel it is a great product for our guests to use. As most of our rooms are suites (75%), we offer guests lots of options for room layouts. I hope you will try us again in the future.

Jeremy C.

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Trvlplner

Frederick, Maryland

Reviewer

4 reviews

Reviews in 5 cities

2 helpful votes

“Great Atmosphere; noisy neighbors!”

Reviewed 31 January 2012

Stayed at the Sheraton Wilmington South over the MLK Jr. weekend. While the hotel exterior isn't much to look at, the interior is contemporary with a very open feel. The front desk, restaurant, and all of the staff members I encountered were pleasant and professional. I am not sure if thin walls are a factor throughout the hotel, but I suspect it is an issue in rooms with connecting doors (Room 447). Unlucky me...awakened at 2:30 am by VERY frisky neighbors in the connecting room.

Room Tip: Request a room WITHOUT connecting doors

See more room tips

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2 February 2012

Dear "Trvlplner",
We are excited you decided to try our new Sheraton Wilmington South Hotel over MLK Jr. weekend. Service is a top priority for us, so I am glad you noticed our team going out of the way to make your stay comfortable. I apologize you didn't receive a great nights sleep as I understand its importance. I hope you choose to spend another weekend with us in the future.

Jeremy C.

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dawalker05

Wilmington, DE

Top Contributor

64 reviews

Reviews in 20 cities

13 helpful votes

“Restaurant and Bar are great.”

Reviewed 29 December 2011

Friend of mine was visiting Wilmington and invited me to dinner and drinks at the bar in the hotel. While I did not spend the night, the hotel is a hidden gem. Debbie at the bar was wonderful and my food was outstanding. I would recommend the hotel but also if locals want a great place to go this is the new place in town.

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Devouex

Reviewer

4 reviews

Reviews in 4 cities

3 helpful votes

“Phenomenal hotel and amazing staff; truly exceeds the highest of standards of any hotel connoisseur.”

Reviewed 13 December 2011

1

person found this review helpful

As a weekly business traveler I have had the awesome opportunity to experience a wide array of properties. With the Sheraton Newcastle; I was amazed at the modern decor, large comfortable sleeping rooms and high level of service. The sales and catering staff were par excellence and this is definitely on my list of meeting and convention hotels. The restaurant and chef at this property had innovative and outstanding selections to appease any palate.
A definitive and welcomed contender in the Wilmington area.