We just left the Holiday Inn Express in Brighton where we were treated like gold during our two week stay. I never expected to be treated poorly at the Hyatt, not once, but three times within hours of arrival. We were going to use our car immediately and wanted to leave the car on the street. The bellboy's attitude suggested that we were morons not to use the hotel's very costly valet service. The irritated check in clerk wouldn't give me the keys to the room, leaving me sitting in the lobby for 1.5 hrs, until my husband whose business card was used to pay for the room, returned to claim the keys to the room. Yes they upgraded us for that stunt. Then I went up to the club room for a drink with my daughter. The hostess asked me if she was my granddaughter!!! I'm 40ish and in good shape. Give me a break. Our room is beautiful, the food in the club room is wonderful, and Denver is great, but some of the people working here need a lesson in manners.

I really enjoy staying here. Great location, great staff and nice rooms.

I stayed here last week and had a great stay so was planning to go back this week but the SOS canceled the meeting because of snow. So I called the hotel to cancel the reservation, and though it was after the cancellation deadline they were very pleasant canceled the reservation and told me there would be no cancellation penalty. That is the way to earn customer loyalty. Not every hotel in a chain is perfect, but more often than not the Hyatt does a good job..

Platinum is good but diamonds are better!

My husband and I stayed here one night and thoroughly enjoyed our time at the Grand Hyatt. Staff through out the hotel were fantastic. Rooms were clean, modern, and showed no signs of wear. The pool, hot tub, and fitness center were all spotless and well maintained. The lounge offered a fabulous happy hour and we couldn't have felt more welcome. We wouldn't hesitate to stay here again.

This hotel is your typical 4 star in a great location in Downtown Denver.

Check in process was very easy and up to the room with no problem. Very comfortable room and what you would expect from a 4 star. Comfortable bed, desk, flat screen tv, descent bathroom. Nothing rally over the top, but nothing to disappoint. Nice views are available as well depending on floor.

The location is great. Easy access to the south end of the 16th street mall.

Valet parking is expensive, but what you would expect in the area.