This stay was kicked off by an unwelcome distraction of a fire alarm at 9.00 a.m. on our first day, a Saturday. A false alarm fortunately. It did however reinforce that every time you stay in an unfamiliar hotel you should really look at the fire exit plan! This hotel was in a convenient location, provided the usual standard that we have come to expect from this chain and breakfast in the package makes it good value.

This hotel is very near the Convention Centre (12 minute walk) and will save you a fortune. My room was a suite and was very clean, staff were very helpful and friendly. Breakfast is so-so but to be honest I was eating at a Convention so I didn't care. Only slight criticisms were the iron which has a very short cut off time and there are no in-room safe deposit boxes, you have to use one at the front desk. Wifi was free although you have to keep logging in for some reason.

This is a good value stay in Denver. The free coffee and breakfast were a bonus although the breakfast was pretty basic and often items were not replenished. The staff were very friendly and helpful. The rooms were spacious but some of the furniture such as the sofa could do with a good clean. The parking opposite the hotel was ideal and only cost $10. The location is just a little outside the main 16th Street Mall area and takes about 15 mins to walk to. On balance we would stay again due to the price compared to other options in Denver

We checked in the Denver Downtown Hampton Inn for two nights on the 29th of June as part of a 3 week trip around the National Parks from the UK. Hotel is centrally located and room was fine. The next day we went out for about 7 hours, making sure that the 'do not disturb' sign was not on the door and returned around 4.45pm to find that the room had not been cleaned. We went to reception and told them and a young man said he would deal with it. We went out again for 30 minutes and on our return found that nothing had been done about it. We were not happy as we were planning to have a shower and then go out. Another young man on reception said he would do the room himself so we waited in reception but unfortunately he kept having to do other things so an hour later we were still in reception. We decided enough was enough and returned to our room which had fresh towels and a roughly made bed but neither the room nor the bathroom had been cleaned. We were not happy and were offered a free room movie as compensation. We were even less happy then! We pointed out the Hampton Inn guarantee and the member of staff phoned the manager who passed the message back that we weren’t entitled to a refund because we hadn’t booked direct! (I didn’t see that exemption in the 100% guarantee notice). I saw the manager the following morning just before we left and we went through the story again. She offered a one night stay at any of the groups hotels (she did offer a night in her hotel but it’s a long way to go). We accepted this offer and she said she would post it to us within a week and double checked our home address. Over two months later we have received nothing so she was obviously just telling us a story to get rid of us. We are very disappointed with Hampton Inns and feel that the guarantee is meaningless. We sent this complaint to Hampton Inn Head Office but that was ignored as well.