What a disappointment! They describe the ranch as a luxury guest ranch & nothing could be further from the truth. This ranch is very simple & plain. The brochures lead you to believe the ranch is on a lake with access to boats. The ranch is not within walking distance of the lake, you have to take a car to get there. The cabins are described as "luxury" but what you get is a cabin with fake log siding on the outside & the insides are decorated with all different types of furnishings. The bathroom was so small you literally couldn't turn around in it. The swimming pool was a mess. The concrete on the bottom was peeling off & floating in the pool.
The ranch manager was contacted as soon as we got there on Sunday afternoon. We expressed our concerns & asked to have a refund. We were told that he could not do that but he would contact the owner's family & have someone meet with us. We continued to express our frustration at being misled but no one came to talk to us. We had to spend the night & the next morning we asked again to have our refund but no one would talk to us. The person that I reserved with would not answer the phone so we waited until 10am when someone finally showed up & he instantly said he does not give refunds. We argued for over an hour with him insisting we should just leave but without a refund. We travelled from Florida so leaving without a refund was not an option for us. I promised the young man I was speaking with that we would not be leaving without our $$ back & I assured him I would be at every meal & on every trail ride all week long telling every guest how misled we have all been & what they should have gotten from a "luxury guest ranch". Shortly after that he gave us our refund & we left.
This ranch is not a member of the Colorado Dude Ranchers Association. They do not meet the criteria. I obviously did not know this at the time so when selecting a ranch look for that.
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