This was the worst experience I've ever had at a hotel.

Kay Yoo, the manager and owner of the Tehachapi Country Park Hotel, failed completely and utterly to resolve a dispute I had with her staff's failure to perform adequate cleaning services. Rather than fullfill my request for a refund, she proceeded to verbally abuse me to the point where I was forced to call the Tehachapi Police department to calm her down. Kay Yoo claimed I was lying to her about her staff's failure to clean my room and made threatening gestures. She continued to deny my request for a refund and I had to request that the police escort me through her establishment so that I could collect my belongings and leave her premises.

The service at the Country Park is terrific, very helpful, pleasant, and accommodating. And the rooms are nice, fairly spacious, new, nice shower. But the bed is like sleeping on a board. So it's a good choice if you don't mind sleeping on a really hard bed. It wasn't just us; I ran into some folks in the elevator who confirmed that the beds are terrible. The breakfast is fair, the usual free continental stuff.

We stayed here in October 2007. It is right next to another BW, the Best Western Mountain Inn, but did not check it out. We paid $109 + tax for a very large room with a large shower (although the shower head was a big low for my 6'2"). A very good breakfast is included -- grape juice, orange juice, three cereals, plus the great cook-'em-fresh-yourself waffles we enjoyed at all the BW's at which we stayed. There is an outdoor pool, which is warmer than the air, but not inviting , so I just went in the hot tub. Maybe the one next door is heated more.

We have enjoyed staying here. The rooms are spacious and comfortable and the view out the front was scenic. We also had free web access. The staff is attentive and friendly. Its my pick for a stop from northern CA on the way out to the deserts in Joshua Tree.