I stayed there this week for work with my mom. My mom checked in early and they were so nice to make sure she was all taken care of. The lobby is sleek and the staff was friendly and accomadating. They gave us lots of suggestions on where to eat, shop, etc. The Bell Hop could not have been nicer or more helpful with my mom.
The room was very nice. I had asked (and paid for) a Supreme Ocean View and we got the pool view. It was cloudy so we couldn't really see the beach anyway, but that was a slight disapointment as I was told at booking I would have one of the rooms above the street with really good beach and pier views. When I asked they said they didn't have two doubles on that level. I wish I would have know that before or I would have asked for a pool view and paid a little less :). The pool view was really nice as it is a modern,simple pool but with really fun lighting with fire. If it were a summer, sunny day, the view would have been much better (not the hotels fault).
The beds were very comfortable with nice bedding. The shower was just heavenly. The privacy screen was funny and we used it. The noise that other complained of we didn't experience. The sliding door to the balcony was sound proof. When it was shut, we simply couldn't hear outside at all. I did hear that alarm in the room next to me, but I do at almost every hotel I stay at.
if you are there for work, keep in mind there was limited cell service unless I was on the on the balcony. I have ATandT and my mom has TMobile. We both had problems. They did have wifi, so that was helpful.
Over all we really enjoyed our stay. I would be back for a fun romantic weekend with my hubby. Lastly, one of the meanist and I mean meanist ladies I have ever seen attacked (verbally) the front desk staff late at night as she was checking in. They handled it so perfectly. Even when she threw her luggage at them. The training must have been spot on to handle such a situation.
I will be back!
Room Tip: Spend the extra on the pool or beach view. You are at the base of the Santa Monico pier so it is wo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 February 2012
Kateluvssun,
Thank you for choosing Shore Hotel and for your amazingly detailed review! We are very grateful to hear your pleasure with our front desk and bell team. While the situation you had to witness is unfortunate we are very pleased to hear the manner in which our team conducted itself, a true testament to our commitment to the highest levels of customer service at all times. We are glad you enjoyed our spa like rain showers and other 5 star amenities and we all look forward to seeing you in the very near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC