I have very mixed feelings about this hotel. We stayed here because both the Viceroy and the Fairmont were sold out and we were looking to stay in Santa Monica (rather than West Hollywood at the excellent Sunset Marquis). On the one hand, the price is reasonable considering the wildly wonderful beach location. On the other, the service leaves quite a bit to be desired as did the room. We had a suite overlooking the beach, it was a good value for the money size-wise so I would give it a 4 on that score but there were issues. First of all, check in at this hotel is 4 pm, which is something you should know if you're flying from the east coast. Check in is normally 3 pm (in my experience) and we are pretty spoiled since we usually book through Amex platinum and get 12 check in. So a 4 pm check in was an unpleasant surprise and believe me our room wasn't ready one second before 4. In fact, in my opinion it wasn't even ready at 4. When we checked in the carpet was wet. And I don't mean a little. It was full on wet, had just been shampooed (and it still smelled). There were no other suites available so we just sucked it up but it was kind of gross and i had to keep my flip flops on for the whole first night. Despite the apparent shampoo, the room had a kind of musty odor that persisted for the whole trip -- maybe just an inevitable part of being at the beach. So that's the bad stuff. The good stuff is that if you're looking to go to the beach, this is a great spot. Also if you're traveling with a family, this is probably an awesome place for you (we weren't and that was a bit of a downside for us--kids everywhere). The lobby is really nice-big high ceilings, modern clean look-- and a great place to have a meeting. Even though there are a lot of kids about, the lobby is very big and it's easy to find a private table tucked away between the columns. The restaurant food was good, nothing outstanding but it's a nice place to eat, overlooking the beach. The health club is very well equipped, much much better than a standard hotel health club.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC