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Sheraton Delfina: Traveller Reviews

4.0 of 5
530 West Pico Boulevard, Santa Monica, CA 90405 (Formerly Four Points by Sheraton Santa Monica)
Hotel amenities
Sheraton Delfina
Ranked #24 of 34 hotels in Santa Monica
3.5 of 5 stars 596 Reviews
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596 reviews from our community

What travellers say about this hotel
  • Very nice(21)
  • Pool area(21)
  • Valet parking(13)
  • Club lounge(12)
  • Front desk staff(11)
  • High school(11)
  • Street promenade(11)
  • Free shuttle(7)
  • Partial ocean view(7)
  • Self park(5)
Traveller rating
    111
    227
    144
    76
    38
Only show reviews for Family (103) | Couples (187) | Business (113)
Date Rating
San Francisco
Senior Contributor
35 reviews 35 reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“Perfectly fine; nice pool area; friendly front desk and valet parking”
4 of 5 stars Reviewed 6 February 2012

I just switched to SPG - Starwood Preferred Guest - for the air miles. This hotel has friendly service, the room had a balcony with an ocean view, and a generous sized desk with wifi and a couple of outlets for electrical equipment. Club level has nice morning coffee and continental breakfast with sliced fruit. The room needs a face life. Seriously - a popcorn ceiling and a plastic wall thermostat for a $300 per night room?? That said, I was very pleased to get triple miles for a 3 night, combined business and recreational trip in February (the off season). I would likely stay here again as a result of the miles.
Ashleigh at the front desk was very helpful, as was the lead valet parking attendant. The pool area is quiet and pleasant.
The bed was quite comfortable, per usual at Sheratons. I'd give it 3.5 stars if that were an option. But, given the choice of 3 or 4 stars, I'll go with 4.

Room Tip: higher rooms are quieter and have better views.
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LovesDogsinSF about Sheraton Delfina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delfina Management, Front Office Manager at Sheraton Delfina, responded to this review
7 February 2012
Dear Guest,

Thank you so much for taking the time to post a review on Trip Advisor.

Thank you so much for your kind remarks commending Ashleigh of the Sheraton Delfina and for taking the time to express your appreciation for the service rendered. Your correspondence has been forwarded to the General Manager as well.

Please know that we value your patronage, and we look forward to serving you again in the future.

Regards,

Helene Grilliot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Absolutely snazzy!”
5 of 5 stars Reviewed 6 February 2012

Entering this hotel was such a pleasure. I am used to Sheraton hotels being conservative and basic. Sheraton Delfina is none of those things. It's upscale, modern, and cozy. The lobby is dim, which gives it a mature adult feeling. The front desk staff is knowledgable and extremely polite. The pleasure continued as I entered my room. I stayed in one of the newly renovated rooms and it was a definite pleasure. Stepping off the elevator my assigned floor was amazing. There is new carpet and wallpaper! The bland beiges and browns were thrown out the window and replaced with blue, grey, and hints of yellow. It was a sight for sore eyes. The contemporary interior design made this room a pure delight!! Blue and gray wallpaper hugs you as your feet are embraced by new striped carpet. There are several lamps of different styles in every corner of the room. Large framed mirrors are strategically placed around the room along with PLENTY of electrical outlets.....attached to nightstands. The art on the walls reminds you that you are in Santa Monica and within walking distance to the beach. The balcony view also reminds you how close you are to the ocean! This was an absolutely delightful stay. All of the staff (housekeeping, front desk, servers, and room service) was helpful and that added an extra delight. Sheratons nationwide and internationally need to upgrade to this modern and eclectic look.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bearndeer about Sheraton Delfina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delfina Management, Front Office Manager at Sheraton Delfina, responded to this review
7 February 2012
Dear Guest,

Thank you so much for your kind remarks in regards to our freshly renovated rooms. I was delighted to see this was a successfull stay for your and your party.

We hope to welcome you at the Sheraton Delfina soon and provide you with another wonderful experience.

Sincerely,

Helene Grilliot
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Buenos Aires, Argentina
Senior Contributor
21 reviews 21 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Good hotel, but a bit over-priced”
4 of 5 stars Reviewed 6 February 2012

The hotel facilities are very good. The lobby area is really nice, with sofas and armchairs: you can work/use the internet there having a nice drink and the atmosphere was very good and quite.
The room was good. I stayed in the sixth floor having a great view to the ocean. The size of the room was decent.
The main issue about the hotel is that is not located in the best place of Santa Monica so you have to walk a few blocks to the main area.
Overall it is a good hotel, but little over-priced.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hernan S about Sheraton Delfina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delfina Management, Front Office Manager at Sheraton Delfina, responded to this review
7 February 2012
Dear Guest,

Thank you for posting your review on Trip Advisor. I am sorry to see that your stay was not all up to your expectations.

Unfortunatly we cannot change the location of the hotel but if you decided to join us again feel free to contact me personally so that I can ensure you get the best experience and customer service.

We apreciate your feedback and hope to welcome you again at the Sheraton Delfina hotel in the future.

Sincerely,

Helene Grilliot
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Ottawa
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“A chain hotel that looks like a boutique hotel”
3 of 5 stars Reviewed 6 February 2012

I travelled to Santa Monica recently to attend a conference and ended up staying at the Sheraton Delfina hotel which was about 2 km from where my conference was. Upon entering the hotel, it was quite dark, but nicely decorated and reminded me quite a bit of boutique hotels which I'd had the pleasure of staying in. The front desk staff were efficient and the rooms nicely appointed, but a bit on the small side. Having booked a 'deluxe' room, I expected the sumptuous bedding (sweet sleeper) that I had become accostomed to at the Sheraton chains in Canada. Although the bed was not uncomfortable per se, it was a standard bed that you would find in any hotel chain around the world.

I did order room service a number of times and each time the food arrived very hot and as ordered, but their room service menu is very limited and for lunch/dinner did not contain much that I was interested in eating.

All in all - not a terrible choice and I will likely stay here again if I'm in the area.

Room Tip: The deluxe ocean view rooms do face the ocean, but the hotel is situated about 5 blocks from the oce...
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kelcampbell about Sheraton Delfina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delfina Management, Front Office Manager at Sheraton Delfina, responded to this review
7 February 2012
Dear Guest,

Thank you so much for taking the time to post your review on Trip Advisor. After reviewing your comments I wanted to apologize for the limitted room service menu. I will ensure to forward your comments to our new Executive chef for review.

In addition, we would like to inform you that our hotel is due a renovation and it has already been scheduled to take place in 2012. The renovation includes a re-lifting of the bathrooms and a complete renovation of the bedrooms as well.

Please let me know when you are planning to come to Santa Monica again so we can ensure your stay is as memorable as possible.

Thank you again for staying with us and hope to meet you in person on your next stay.

Warmest Regards,

Helene Grilliot
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Lexington KY
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Location, comfort and service”
5 of 5 stars Reviewed 5 February 2012

Spent five nights at Santa Monica's Sheraton Delfina Hotel, a totally positive experience. Last-minute change in plans meant I had to get into the hotel with only one night's notice. Hotel Reservations worked with me to find the best promotional rate the night before I arrived. Two nights were not available when I checked in, but Irina at the front desk told me to check with her the next day to see if there was a room available. Sure enough, she found the room so I could stay in my original room for all five nights. The hotel is only four blocks from the Santa Monica Pier and beach. Beds were extremely comfortable, hotel was quiet at night -- despite a conference of California District Attorneys all week. Food is not a strong suit here. There's a small dining room and tiny counter only. The bar is small but comfortable and looks out on a small heated(!) pool. Parking is tight as the underground garage requires careful maneuvering. I would recommend this property without reservation.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RenoKelley about Sheraton Delfina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delfina Management, Front Office Manager at Sheraton Delfina, responded to this review
7 February 2012
Dear Guest,

Thank you so much for the nice review posted. We apreciate the positive feedback.

I hope to personally meet you on your next visit of Santa Monica.

Feel free to contact me if there is anything else I can do to make this next experience a success.

Warm regards,

Helene
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Additional Information about Sheraton Delfina

  • Sheraton Hotel Santa Monica
  • Sheraton Santa Monica
  • Santa Monica Sheraton
  • Sheraton Delfina Santa Monica
Address: 530 West Pico Boulevard, Santa Monica, CA 90405 (Formerly Four Points by Sheraton Santa Monica)
Price range (per night):* 258 AUD - 446 AUD

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