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Reviewed 3 September 2014

We just needed a place to stay as we were going down the Pacific Coast Highway. This was perfect for that. Convenient, clean, quiet. Good experience. Easy parking, nice room, really nothing negative to say at all. Good value for our needs.

Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank 149KarenC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Treyana_Beals, Front Office Manager at Courtyard by Marriott San Luis Obispo, responded to this reviewResponded 4 September 2014

Dear Karen C.

What wonderful comments to share with the staff of the Courtyard by Marriott in San Luis Obispo! I appreciate you taking the time to comment about your wonderful stay with us. It pleases me to know we met your needs including your room placement. If ever you are in town again we would love for you to stay with us.

Thank you very much
Treyana Beals
Front Office Manager

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Reviewed 3 September 2014

Good bits:-
Convenient location, off 101, spacious rooms.

Bad bits:-
Very noisy AC, my LO woke up twice because of the shuddering sounds when the compressor would turn on/off. Also there was no temp control, just extremes, very cold or hot.

Really Bad:-
The front desk staff, they were very impolite, messed up my keys twice, imagine carrying two suitcases and then having to come down to tell them keys aint working. Its as if the front desk ladies yeah both of them , were doing us a charity by checking us in,i have stayed at a lot of hotels where the front desk is impression of the hotel because thats your first point of contact, if its good, little bits dont matter, well in my case it was mediocre to put it mildly.

The next day morning, the breakfast platter was decent, the only saving grace in the hotel was the lady at the breakfast counter, i think Brittany is her name, she was kind enough to provide us with maps , guide us as to where we should we and shouldnt we spend time. Give her a raise and get her to the front desk.

Left a very sour taste, purely because of front desk besides that i would still stay here, however more inclined at the Hilton opposite this one.

Date of stay: August 2014
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank NiketShah11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Treyana_Beals, Front Office Manager at Courtyard by Marriott San Luis Obispo, responded to this reviewResponded 4 September 2014

September 4, 2014


Dear Contributor,

Thank you very much for choosing The Courtyard by Marriott San Luis Obispo for your stay. We appreciate the loyalty to Marriott and want to continue to build that great relationship between you and this hotel.
I apologize about you not being happy with your stay at this hotel. I want to assure you that your comments are very serious to me. I have of course spoken to my staff to assure that you and no other guests are unhappy with the customer service from the Front Desk Associates. While we are not a Full Service Marriott hotel, we will do our best to provide the best service for all guests during their stay. I would like to speak with you directly to discuss your stay. I hope to hear from you soon.

Thank you and have a great day.

Treyana Beals
Front Office Manager
Courtyard by Marriott San Luis Obispo
1605 Calle Joaquin
San Luis Obispo, Ca 93405
805-602-9003 (direct line)

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Reviewed 1 September 2014

Went up for a night to see our grandson play in a high school football game. The staff was courteous and helpful. Our room was very quiet, though I'm pretty sure the hotel was full. Rated better on-line than other hotels in the vicinity and I'd have to agree in that our stay was comfortable and pleasant. We'd stay there again next time we're in town.

Date of stay: August 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank MilMascaras
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Treyana_Beals, Front Office Manager at Courtyard by Marriott San Luis Obispo, responded to this reviewResponded 4 September 2014

Dear MilMascaras,

Thank you for your comments. I am pleased to hear we met your expectations and you enjoyed your stay with us. If you are ever in the area again we would love for you to stay with us!

Treyana Beals
Front Office Manager

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Reviewed 1 September 2014

We had a wedding to attend and this was the recommended hotel! From the reservation to check out every staff member was helpful and friendly. We really appreciated the microwave and refrigerator in our room and the easy access to the freeway. We know the area and had no trouble even tho the location is not downtown we found it convenient and in a great central spot for the events we needed to attend! The cookies at checking were a warm and welcome surprise! The only downer was the difficulty finding a parking spot when we returned late Saturday night. Oh well. Everything else was just great! Thank you Marriott !

Date of stay: August 2014
Trip type: Travelled as a couple
Thank Poorkahana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Treyana_Beals, Front Office Manager at Courtyard by Marriott San Luis Obispo, responded to this reviewResponded 4 September 2014

Dear Poorkahana,

Thank you very much for taking the time to review our hotel regarding your stay. I am very pleased that you enjoyed your stay and the amentities provided in each guest room. Please choose us again if you ever come back to this area. We would love to have you again.

Thank you
Treyana Beals
Front Office Manager

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Reviewed 1 September 2014

This hotel has a great staff. The front desk manager, Treyana Beales went out of her way to help with my reservation. She truly made this a wonderful stay. It is a standard Courtyard-great bed and all necessary amenities. My room had a great view of the hills.
Additionally the breakfast here was a great value. The price was right; the food was fresh and delicious; it was timely; and there is a great selection. It was half the price of other properties' breakfasts where I stayed during this trip.
The ease of getting on and off the 101 makes this trip easily accessible to all of the SLO area and Avila Beach.
There are many big box stores and restaurants close to this hotel.
I highly recommend this hotel for your convenience of being in the SLO area.

Room tip: Ask for a room with a view of the hills overlooking the pool.
Date of stay: August 2014
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Janis R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Treyana_Beals, Front Office Manager at Courtyard by Marriott San Luis Obispo, responded to this reviewResponded 4 September 2014

Dear Janis R.

Thank you so much for your wonderful comments. I appreciate them and am very happy that your stay was a good one. We always want to make our guests feel welcome and have all of your needs met during your stay. if there is anything else that i can assist you with in the future please don't hesitate to contact me directly.

Have a great day

Warmly
Treyana Beals
Front Office Manager

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