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Westin Mission Hills Resort & Spa: Traveller Reviews

4.0 of 5
71333 Dinah Shore Drive, Rancho Mirage, CA 92270
Hotel amenities
Westin Mission Hills Resort & Spa
4.0 of 5 stars 841 Reviews
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841 reviews from our community

What travellers say about this hotel
  • Golf course(54)
  • Palm Springs(38)
  • Very nice(27)
  • Main pool(26)
  • Bella Vista(16)
  • Water slide(13)
  • Parking lot(12)
  • Great time(10)
  • Pete Dye(8)
  • Lounge chair(7)
Traveller rating
    260
    263
    152
    100
    66
Only show reviews for Family (215) | Couples (261) | Business (104)
Date Rating
Auburn, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great place for our conference.”
4 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

The rooms are very comfortable and the grounds superb. For the pricey conference rate of the rooms, I expected a little more, a clean coffee maker, shower gel in addition to bar soap, maybe some mouthwash. The food is very pricey and I had to pay $50 for lunch which was only a chicken ceasar salad with a slice of chocolate cake. Very disappointing. If you are there to stay and relax, this is the place to go if you have a lot of money to spend. For the conference, the rooms were quite a distance from the conference center.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask redracecar92 about Westin Mission Hills Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin Mission Hills, Manager at Westin Mission Hills Resort & Spa, responded to this review
20 February 2012
Dear redracecar92,

Thank you for your most recent post. We do appreciate all your comments, concerns and suggestions. Thank for being a loyal patron and we hope you will join us again soon.

Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thousand Oaks, CA
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“PRICEY but relaxing. Main pool is amazing!”
4 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

I have stayed at the Westin Mission Hills several times over the last 15 years. I love the rooms along the golf course. It is beautiful, relaxing, and comforting. The only complaint I have is the restaurants. The food is sooooo overpriced, and then they give you coupons to make you feel like you are getting a good deal. Sorry, but I am going to Starbucks!
Love playing golf here.

Room Tip: Rooms along the golf course second floor!
See more room tips
  • Stayed June 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by sumarielu for Rancho Mirage
Ask sumarielu about Westin Mission Hills Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin Mission Hills, Manager at Westin Mission Hills Resort & Spa, responded to this review
20 February 2012
Dear sumarielu,

Thank you for your most recent post! We do appreciate all your suggestion and are thrilled you enjoyed the resort. We hope to see you back with us very soon!

Be well.
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Los Angeles, California
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Beautiful resort, somewhat lacking in amenities”
4 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

Let me start by saying that we stayed at the Rancho Mirage Westin ONLY because we got a super deal through Priceline's price negotiator. It was very last minute and they appeared to be trying to sell rooms for a fraction of the usual cost, because the hotel appeared fairly empty when we got there. Fine by us! Normally, we would not pay for such an expensive hotel in the Palm Springs area because we live only an hour away, but this deal we could just not pass up.

The major downside to this hotel is their daily "resort fee" of $27. Unless you book directly through Westin (which I doubt many people do in this day and age), this fee will probably come as a surprise to you - it did for us. My husband paid what he thought was the full cost through Priceline, and when we arrived for check in, the front desk rep informed us of the "resort fee". This is apparently in place to cover all of their "amenities" - AKA, things you would expect from a hotel of this caliber - parking, wireless internet, use of the pool/gym, and so on. I am aware that many "higher end" hotels charge for parking, usually a $10-$20 charge per night. But $27 per day is rather exorbitant...we only stayed for one night so we paid without complaint. It is, however, a little ridiculous.

The rooms are very spacious and nicely decorated. The bathroom in our room was really roomy, with double sinks, which I loved. The shower was a bit outdated, but clean, so it didn't matter too much. Beds are phenomenal. The grounds are very well kept, the pools (I think there are four or five throughout the whole resort) are large, clean, with plenty of deck chairs. The water is, however, heavily chlorinated, but that's better than the alternative! Overall, the it is a gorgeous resort. It was also very quiet, which we really liked (though that may have been because of the general lack of guests during our stay).

Our biggest disappointment, as an addendum to the "resort fee", was the overall LACK of amenities. For example, there is no complimentary breakfast (not even a measly continental? Come on, guys!), and no robes in the rooms (apparently you can get them "upon request"). For $27 per day, I would expect all this and more.

Contrary to other reviews, the resort is not "in the middle of nowhere", in fact, it is very near the freeway (but far enough away to avoid noise) and a large casino. The Cabazon outlets are a mere 15 - 20 minutes away, and downtown Rancho Mirage/The River (mall with tons of shops/eateries/theater) is about 5 minutes down the road. If you're there to explore downtown Palm Springs, you will have to drive a bit, but it's nothing too difficult.

Bottom line, the Westin Mission Hills is a beautiful resort with plentiful golf options and a fancy spa. It's expensive, but apparently possible to get an incredible deal at if it's during a slow weekend (don't be afraid to take a risk - they accepted a VERY low price from us!), just be sure to budget in that extra $27 a night.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nrg22 about Westin Mission Hills Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin Mission Hills, Manager at Westin Mission Hills Resort & Spa, responded to this review
20 February 2012
Dear nrg22,

Thank you for your most recent review. I've forwarded your comments to the appropriate departments so we may improve you stay in the future. I do apologize that the resort fee was unexpected. We do our best to inform our guest of this and I hope you will give us the opportunity to enhance your experience with all the new outlets available at our resort. Thank you for all your complimentary comments and we do hope to see you soon in the near future.

Be well.
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Bend, Oregon, United States
Reviewer
4 reviews 4 reviews
“Beautiful getaway in luxurious style”
4 of 5 stars Reviewed 4 February 2012

Lots of waterfalls, fountains, and ponds were a big plus to the beautiful grounds, that were very well groomed. Its not a new resort but very well kept and elegant in style. Room decor was up to date and very nicely furnished. The bed and pillows were like their name - "heavenly". Bath vanity nice and roomy but the toilet and shower room just average- but the 2 headed shower head was very nice. We didn't eat at the resort so can't speak from experience, but observed a bit of slow service and higher prices on menu. Didn't understand renting cabanas for $125/day, especially in off season.

The staff was another high point. Everyone was quite friendly and professional. The few points of misunderstanding with our gift certificate and payment were made right quickly and professionally. Esther was very caring and went above and beyond to express her apologies and hopes for our stay to be special. Thank you. Again the personal connection and caring efforts of people outshine the little unfortunates of life and they fade away into the shadows.

We did truly enjoy our brief getaway in the sun. We hope to return for another winter warmup.

Room Tip: rooms on second floor have larger lanai and better view. No microwave in room.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Dale L for Rancho Mirage
Ask Dale L about Westin Mission Hills Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin Mission Hills, Manager at Westin Mission Hills Resort & Spa, responded to this review
20 February 2012
Dear Dale L,

Thank you for the lovely comments on your most recent review. We take pride in providing guest with the best service for the ultimate getaway. I've shared your comments regarding Esther with our management team and we are thrilled to know that she went about and beyond.
We hope you will visit us again very soon.

Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, CA
Senior Contributor
29 reviews 29 reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Nice, but isolated”
4 of 5 stars Reviewed 4 February 2012

This is a great resort if you're into golf and spa visits because there are plenty of each on the property. If you are into other activities, you will definitely need to have a car to visit off-property as there's not much else within walking distance. My husband and I have stayed here several times since he has biennial conferences at this resort. Depending on the weather, it is usually a pleasant stay. Parking can be difficult if there is a convention on-site as space will fill up quickly with others not staying at the hotel. But there are always staff in golf carts roaming the lots who will either show you a place to park or shuttle you around the grounds.

Room Tip: This is a HUGE resort, so you may want to ask for a room in a building near the lobby/restaurant/bar...
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JackieSC about Westin Mission Hills Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin Mission Hills, Manager at Westin Mission Hills Resort & Spa, responded to this review
20 February 2012
Dear JackieSC,

Thank you for your most recent review. We appreciate all your comment and concerns.
Our concierge team will be more than happy to assist you with any transportation you should need. We do hope you will join us again very soon.

Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Westin Mission Hills Resort & Spa

  • Westin Rancho Mirage
  • Westin Mission Hills
  • Westin Mission Hills Resort
  • Palm Springs Westin
Address: 71333 Dinah Shore Drive, Rancho Mirage, CA 92270
Price range (per night):* 138 AUD - 689 AUD

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