We had reservations for two nights. upon check in, we were told our room was given to someone else but not to worry we would have an upgrade to a suite instead, manager demaded payments for both nights and now we know why. Once we entered the room we could smell urine and the place was a dump, couch had urine stains, bedspread was filthy and blanket underneath looked and smelled like it had NOT been washed in years, shower had mold and walls were cracked and no toiletries in bathroom, carpet was missing in certain places exposing rusty nails, when we tried to open windows to air out room not only was the window seal moldy and dirty, once we opened the window the screen was so thick with dirt there was no way of even getting a breeze into that room, carpet had not been vacumed at all, Once we complained to the manager that was sitting behind desk w/ her husband she became Irrate and did not want to listen to our complaints, but was sure to express we would not get our MONEY BACK after going back and forth with her about getting our money back at least for one day, she didn't want to hear about it put her hands up yelling and said ( This was not the HILTON and I'm not giving you your money back). We put our bags back in our car and left to find another place to spend the night. Which we found for 1 night having to drive home the next day unable to find a room for 2nd night. This was a very expensive weekend thanks to Dolphins Cove Motel Managers, paid 280.00
dollars for two nights and didn't recieve any services for it, on the following day saturday before heading home we went to outlets and a On -duty police officer heard my conversation on the phone regarding our experience at this dump, and came to me and asked what place I was talking about before I could finish saying the name he finished it for me by saying DOLPHINS Cove in pismo,this police officer went on to say that they are frequently called out to this place for complaints regarding management issues, and the place is known for being a dump and that this place needs to be shut down I informed the officer that I would be contacting the Better business Buereu and the officer informed me to get in line behind everybody else that has stayed there and all had similiar complaints. YOU HAVE BEEN WARNED!!!!
Room Tip: Don't stay THERE
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC