The room was very nice, clean pool, great staff, good air conditioning, great manager, will stay here anytime. Much better than the Hyatt in Indian Wells, save your money and come to the Quality Hotel in Palm Springs.

We recently spent one night here, and I would never go back. The first problem came when we went to the room we were given. It had not been cleaned at all, bed clothes on the floor and empty cups etc on the tables. We were given another room, but recieved no "sorry for the mix-up" The room was ok, nothing really to complain about the cleanliness etc, a standard room. But we started to notice there were suddenly lots of people around, especially in the pool. When I went to get ice, the machine didn't work. I went to the office and asked if there was another machine and was told that there was, but it was empty also, as the people in the pool area fill up large coolers and use it all up. We tried to watch the NASCAR race on tv, but we unable to find the channel. The office even sent up a tv channel list, but it did not match the tv's buttons. After coming back from a trip out to eat, we found that even more people had arrived, and they had even brought their own full- sized gas grill and were grilling and drinking. I had hoped for an evening swim, but decided it was best to stay inside. Sleeping wasn't easy as I kept getting the smell of vomit. When I went out the next morning there were people still sitting in the walkways and steps, as well as cups, cans and trash around. We did have a good, simple and inexpensive breakfast at Carrow's next door. I would not reccomend this hotel, there are many more, closer to the center of town that are surely better managed.

I spent last night (May 17th, 2012) here. Check in was friendly, took a couple of minutes for him to get the computer to find what he wanted. Found room 108, ground floor near the office and that was OK. Got checked in and went to the room dropped off my things and went to eat at Carrow's across the parking lot. Coming back, I went in and watched TV for a while then decided to make a call. Put on my glasses, but couldn't make it per instructions. Called O and got front desk who said that he would have to make connections for me and that would take about 5 minutes, while on the line with him I told him that I noticed some small black bugs running on the desk and he said "Oh ya, others have commented on them before, they come in through the vents from the palm trees around....(huh?). I told him at least I don't see any on the bed, but only on the desk. At this point I had probably killed about 15. He just said OK to my comment. I hung up and waited to make my phonecall. Finally made, I tried to go to sleep, but soon after laying down I felt something crawling on my shoulder. I got up and went into the bathroom to see if it was my imagination or not..... it was a small black flying bug this time that I killed on me. I checked around the room to see if I could see any more, but didn't. I finally went to sleep with my head away from the desk just in case. In the morning I got up and out of bed on the bathroom side to shower, when finished I picked up my clothes and then my shoes from under the chair, turned around and sat on the side of the bed near the desk. I had rolled the desk chair over infront of the window, in the dark, to block some of the cold air from the air conditioner from blowing directly on the bed. I looked onto the floor and saw something that without glasses looked like a thick piece of yarn about an inch long. I went to pick it up and realized it was like a catepillar worm. When I got finished dressing was ready to check out, I took the room card and picked up the worm on it to take it to the front desk. I told the young man there that this worm was on the floor in my room, and he said "and so you thought it would be a good idea to bring it here?" I said yes, that I thought that someone incharge should know about problems that people have. Now he gave the excuse that "while they are cleaning the rooms they leave the door open and it could have gotten in then". I found it unbelievable that they have an excuse for everything here and they aren't even "QUALITY" EXCUSES!!!!

We hope the CEO of the Quality Inn chain reads this review. At $200/night, we didn't expect what we got, and that's not a compliment. Stained carpets, curtains with holes, only one facial tissue in the tissue dispenser, a toilet that dated from the 80s, the soundproofing of a port-a-loo, even lint was placed (!!!!) by the cleaning lady in the center of the bed as - we think - decoration. We had to leave a note for the cleaning staff to place more tissues, soap, shampoo since this didn't happen the first day "cleaning"' happened. We travel a lot and we've stayed in hostels and five-star hotels and we certainly knew this was not going to be the best hotel ever, but we expected much, much more giving what we were paying. Would we return to this hotel? Let me put it this way: camping at the Coachella Music Festival is a better option. I almost forgot: the Quality Inn doesn't have a restaurant, what you get is a 10% discount at the nearest restaurant, Carrow's, which is not even a Denny's. And to top this off, people at the reception desk looked and acted like they were getting below minimum wage. Least helpful and nice staff, ever.