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Comfort Suites Ontario Airport: Traveller Reviews

2.5 of 5
1811 East Holt Boulevard, Ontario, CA 91761
Hotel amenities
Comfort Suites Ontario Airport
Ranked #1 of 42 hotels in Ontario
5.0 of 5 stars 158 Reviews
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158 reviews from our community

What travellers say about this hotel
  • Fresh fruit(9)
  • Continental breakfast(6)
  • Flat screen TV(6)
  • Front desk staff(6)
  • Very nice(5)
  • Rooms are spacious(4)
  • Extremely clean(4)
  • Hot item(4)
  • Great Place(4)
  • Would highly recommend(3)
Traveller rating
    139
    12
    3
    2
    2
Only show reviews for Family (38) | Couples (22) | Business (71)
Date Rating
Portland, Or
2 reviews
“Outstanding”
5 of 5 stars Reviewed 10 February 2012

This is by far one of the best places we have stayed in. Customer service exceeded our expectations. Our suite was great. The HOT breakfast was fantastic ( while we were eating we noticed that two people were there taking care of things, even refilling coffee). We are Choice Hotel members so we usually get better than average accommodations but this was the best.

Room Tip: Ask when you call to try and put you away from the airport. It was not an issue for us but it could...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask robertelee about Comfort Suites Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan, General Manager at Comfort Suites Ontario Airport, responded to this review
17 February 2012
Dear Robertelee,

Thank you so much for taking the time to review our hotel. I am so pleased to hear that our customer service exceeded your expectations. We work hard to ensure that our guests feel at home and welcome when they stay with us. We look forward to having you back again soon!
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Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Fake manager!”
4 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

I came to this hotel when it first opened and i stayed here for 1 year on and off brought lots of customers here all the staff did what they were told great staff great people other then the manager once you get to know her you will find out that soon has you turn your back she talks about all her guests to everyone she is very fake to your face watch what you say !
also staff tells customers and friends to rate the hotel! But the hotel is a very clean one .
Thanks to the rest of the staff your great!

  • Stayed March 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask l t about Comfort Suites Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan, General Manager at Comfort Suites Ontario Airport, responded to this review
3 February 2012
Dear L,

Thank you for acknowledging how clean our hotel is and what a great staff we have here. I am glad that after over a year you have written a review. Just to clarify what has transpired is that we have a beautiful business center for guests over 18 and not for children. We have a fitness center that is also available for guests over the age of 18. I am sorry that you feel that I go behind my guests back and speak about them. As you know and are aware I came right to you regarding the situation. Other guests came to me and tried to use the facilities and were not able to use due to your children. As a manager, my position is to take care of the situations, so that all guests will have the comfort and use of the hotel.

Wishing you and your family a great 2012.
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Salt Lake City, Utah
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Best Comfort Suites in Country”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Due to a very late plane, I arrived at the airport at 1 am. I called the hotel and they arranged a taxi to the hotel. They even payed for the fare. Dustin the night clerk had completed all the paperwork so all I had to do was go to the room. The room was immaculate, the cleanest room I have ever stayed in. All of the staff was friendly and made great recommendations for restaurants. Breakfast tasted homemade. I travel around the world and this is one of the best hotels I have ever stayed in. Will definitely stay here every time I come to the Inland Empire. If you want a great hotel at a great price, this is the one.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John F about Comfort Suites Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan, General Manager at Comfort Suites Ontario Airport, responded to this review
3 February 2012
Dear John,

It was an honor having you as our guest. Thank you for taking time out of your busy schedule to let others know about our hotel. On your next visit, as we discussed the hotel van will be waiting for you. Thank you so much for acknowledging the cleanliness of our hotel. We have focused on our breakfast to make sure you have a healthy start to your day. I enjoyed visiting with you and we will see you next month.
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Long Beach, California
1 review
1 helpful vote 1 helpful vote
“Great Stay”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I stayed here on a Saturday night, the place is very clean and all the staff members we came accross were very couteous and ready to assist us. Would definitely recomment this place to anyone. ****

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ymelda c about Comfort Suites Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan, General Manager at Comfort Suites Ontario Airport, responded to this review
31 January 2012
Dear ymelda c,

I am pleased to hear that our staff was able to assist you in having a pleasant experience with us here at the Comfort Suites Ontario Airport. Your recommendation is a wonderful compliment that we truly appreciate. Thank you for your review and we hope to see you again soon.
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Switzerland
Senior Contributor
32 reviews 32 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Great place out of LA”
4 of 5 stars Reviewed 5 January 2012

This was a great place to stay only a short drive from LA. Big shopping mall that my teenagers enjoyed. Comfortable hotel with all that one would expect for the cost. Good value for money, clean and nice staff. Definitely recommend for a passing through stopover.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KiwiSwitzerland about Comfort Suites Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan, General Manager at Comfort Suites Ontario Airport, responded to this review
31 January 2012
Dear KiwiSwitzerland,

I am very happy to hear that your stay with us was a comfortable and positive experience. Thank you for your kind review and I will be sure to share it with my staff. We look forward to seeing you next time!
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Additional Information about Comfort Suites Ontario Airport

  • Comfort Suites Ontario
Address: 1811 East Holt Boulevard, Ontario, CA 91761
Price range (per night):* 102 AUD - 113 AUD

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Comfort Suites Ontario Airport
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