The Dunbar House, as always, is stunning. The breakfast and hors d’oeuvres are delicious and the presentation exquisite. I’ve had the pleasure of staying at the Dunbar throughout the years; however, my most recent visit was somewhat disconcerting for the following reasons, (i) in past, when you arrived you could smell the aroma of fresh baked cookies waffling throughout the house, with a plate in the dining area waiting for your indulgence. However, under new ownership they thought it be best to provide guest with two (2) cookies on a plate in your room, to ensure equal opportunity for all. The cookies did not appear to be homemade but that from Toll House cookie dough sold at your local supermarket, and (ii) on our second night, around 10pm, we were startled by loud noise (laughter and music) coming from the parlor, which lasted until 12:30am. The next morning, we discovered the owners were responsible for this inconsiderate behavior. They apparently planned this social event with their friends who were staying at the house as guest. The friends/guests who were part of this loud group apologized to us; however, the owners who could hear our displeasure did not, which speaks volume of their demeanor and how they value their guest. It’s important to know, my husband took me to the Dunbar House as a surprise to celebrate our first year anniversary, thinking it would be a quiet, romantic getaway, but to our surprise it was anything but that. With regrets, I will no longer stay at the Dunbar House in the future, nor recommend it to anyone. Hopefully with this review, the owners will change their behavior and make the Dunbar House what it once was.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 October 2009
We have owned Dunbar House, 1880 for almost six years, and have prided ourselves on offering our valued guests a unique bed and breakfast experience.
Please accept our sincere apologies, as we are sorry that your experience was less than favorable. More than that, we are sorry that you did not choose to make us aware of your discomfort on Saturday night by either calling us (we did not receive any message on our voice mail) or addressing us in person. At no time were we aware or privy to any conversation you may have had with other guests. If we were aware at that point in time, it is our policy to handle issues immediately.
Most of the registered guests returned from a local area activity around 10 p.m. and migrated to the parlor, thus creating an impromptu gathering, and we were invited to join our guests. These repeat guests, who come for certain events each year, get to know one another, and enjoy an opportunity to mingle. It was not our intention, nor that of the other guests in the house, to have made your stay uncomfortable.
It is true that we no longer offer cookies on a plate in the dining room, as we found that guests who arrive late most times did not get cookies. We have been providing our guests with the same cookies year after year, but we now present our freshly baked cookies on a silver tray lined with white doilies in each room at 3 p.m., so that all our guests receive our afternoon hospitality.
It is our hope that you will consider revisiting Dunbar House again, as we believe you will have an entirely different experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC