Stayed for 3 nights in November 11 on business in the area. Check-in was fine, staff helpful and explained the set up of the hotel. Given a room on the 3rd floor at the back of the hotel (earlier advisor recommended this... thank you!) It was a long walk from reception to the room, but later if you had a car you could park and gain access with no problems.

I had a standard room, the size of the room was fine, it had a king-size bed, separate large chair, desk, plenty of power points, bathroom and sink area. The television had many channels, movie channels, the tv was an old style one (could do with newer flat screen ones)
the room was spotlessly clean, the housekeepers do a good job, the only real problems were: The room could do with a modern TV, the air/con could do with working, the bathrooms although clean had a one-piece moulded plastic framework around the shower although again clean it felt cheap and old-fashioned.

The biggest negative and its one that really lets the hotel down is the breakfast.... the food is all processed, it is not exactly what you want to wake up to and sit and enjoy, the coffee was fine, the muffins and pastries were ok, but the processed omelette looking cheese filled "things" were just horrible and that was complimented by some mini sausage looking "things" .... and to finish it off... it was all plastic cups, cutlery and throw away plates...these alone let the hotel down in my opinion.

I also agree on previous comments on the worn carpets...but I decided not to spend my time taking pictures!....if its being used its going to get worn....

The location was fine, the main el camino real that takes you into San Jose or up into other parts of silicon Valley was directly outside and could be noisy for some guests.

The area should be explored by car, its not for those without cars... if you don't have a car, maybe stay in Palo Alto - at least there are local stores and a high street to walk down.

I'm over in the bay area often, I stayed in Milpitas previously and in Palo Alto the first time, if given a choice, i'm going to look elsewhere next time, but please dont let this review put you off. In short, its clean, it does the job, the hotel can only go "up" in terms of adding the new features etc.. so you never know in 12-18 months improvments may be made.....

I do recommend the Stanford Shopping Mall, the creamary for breakfasts... LOL real cutlery.. what a treat! ;-) and this time I explored plenty of restaurants in the area... all good.

Good, inexpensive hotel to stay for a couple of nights. Rooms in the back are comfortable, quiet and clean. Parking is close. The continental breakfast is good with a variety of pastries, cereals, eggs and waffles. Outdoor pool and spa are fun. Staff is helpful and friendly.

We were slightly taken aback when we arrived at this hotel. The exterior is not very attractive and could use some flower pots at the entry (and get rid of the ugly ash tray with cigarette butts outside the front door.) The rugs on the staircase and in the halls are worn and should be replaced.

But these flaws were quickly forgotten because of the comfortable room and great service we received at this hotel. Every staff person we came into contact with (we stayed seven nights) was friendly, helpful and professional. They truly made our stay enjoyable and are the reason we will book here again.

We had a standard king room on the second floor and it was clean and quiet. There was a slightly larger-than normal mini-fridge and a microwave. I liked the sink and large counter, which were outside the shower-tub and toilet room. The complimentary wireless connection was fast and reliable.

The breakfast room was cheerful and a staff member was always nearby cleaning-up spills and washing the tables between guests during the breakfast hours. There was hot food (scrambled eggs and cheese omelets on alternating days, biscuits and gravy, sausage and bacon) and cereal, pastries, fruit, English muffins and bagels with a toaster. No waffle-maker, though.

The pool area was in an interior courtyard and was very pleasant. There were patio tables with umbrellas and chairs and lounge chairs with small side tables. It was never noisy or crowded at the pool and I think the hotel was quite full during our stay.

This hotel was a very good value (we had a rate negotiated by the event we were attending.) We had numerous friends in nearby hotels that were not as pleased as we were with our accommodations and staff.

If you can overlook a few first impressions and like exceptional service, this hotel will be a good choice.

We had 3 rooms here over the last several days. I booked through hotels.com and paid a little over $100/night plus tax. The hotel has a very strange room numbering system. We were on the 700 corridor, which was on the second floor and connected to the 400 corridor. Not a problem, just odd.

Pros: The hotel has recently been converted from a Holiday Inn Express. Furnishings are clean and new.
-Our room was large and comfortable, although the bed was a bit soft for our taste.

Cons:
-The exercise room is very small and has no weight machines.
-Breakfast is included in the room price and is very basic. There are 3 or 4 hot items every day, all of which look like they came from the freezer. We avoided that area after the first day. There was no yogurt or fruit salad, although there were whole apples and bananas. I would have appreciated a selection of teas; only orange pekoe is offered. Even the bread and muffins (no danish) looked and tasted cheap.
-Wifi is free but very, very spotty. It crashed at least once every time I was online.
-I would have appreciated a pen and pad of paper.

My biggest concern is that the hotel is unlocked 24/7. I don't mean just the lobby, I mean all the side and back doors were unlocked. They had key swipe pads but those weren't in use. During the day, the doors were often propped open! I know Mountain View isn't exactly Crime Central. Still, that situation made me very uncomfortable.

Staff, especially housekeepers, were friendly and eager to be helpful.

I'd probably look elsewhere if I returned to Mountain View.