I stayed at the Crowne Plaza at Beverly Hills for 5 days at the end of January 2012. It was my first time traveling anywhere, ever and I was by myself. When the staff member at the front desk heard this, he upgraded me to a king executive room on the top floor with compliementary breakfast everyday I was there! I think his name was Denis, he was so friendly and very helpful, an asset to the hotel.
The room itself was pretty good, the bed and pillows were great, very comfortable. The only minor downside was the occupied adjoining room, I could hear them and I'm sure they could hear me. No big bother though as they weren't very noisy anyway. Bathroom was standard. Great big screen tv's.
Concierge was very helpful and friendly, booked a hop on/hop off tour through Darryl which was great.
Hotel seems to be full of aussie's which is good as I had people to talk to.
Overall I would definitely recommend this hotel to anyone! It couldn't have been a better experience!
Overall would definitely recommend this hotel to everyone!
Room Tip: Try to get a free upgrade! I had room 1201 which had a good view but was right near the fire stairs...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Dear Lausie25:
Thank you so much for not only your kind review but detailed description of your stay! It's a pleasure to get detailed feedback as this helps us monitor our operations more efficiently.
We do not always have the luxury of upgrading all of our guests, but when we have the opportunity, we're always happy to do so - especially for first time travelers! Our goal is to make every guest's experience unique, memorable, and personable; and I'm thrilled your stay couldn't have been better!
We encourage all of our staff to "Own the Wow!" and I'll make sure both Dennis and Daryl are rewarded for it.
Thank you again for your review! I hope all of your future travels are equally as memorable!
Warmest regards,
Riley Wood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC