We booked the room with an online booking service. The woman at the front desk was not very friendly when we arrived and told us she couldn't find our name on her reservations window. Then, suddenly, she found it when my husband said,"I'll go get the paperwork." It felt like a scam, where she would say we didn't have a reservation and then just happen to have a room for which she would charge us more than the price we reserved for originally. Maybe I'm wrong. Then she put us in a smoking room and argued with us that it was nonsmoking. The outside plaque did not indicate it was nonsmoking and it smelled heavily of room deorderizer and cigarettes. We told her this and she put us in another room that smelled strongly of body odor. Nasty! When we checked out she didn't have paper to print our receipt and we had to return later to get it. Another thing that was strange is she insisted on copying my husband's credit card. He checked the copy and the account number didn't show, but, why did she need tha?. She had no answer when asked.
