Stayed there for a wedding. Motel was fine but the staff was terrible. Need to learn to be more courteous. Had rooms blocked off for wedding party and then was told that we were not blocked off and people would be staying on different floors. That was changed. Front desk personnel complained about working overtime( not our problem). TV did not work originally, but Steve ( the only great employee) came and fixed it. Also phone did not work,nor did the alarm clock. Had to bring up all of the gowns, etc to the rooms and we loaded them up on luggage carrier. Employee came knocking on the door and said to hurry up with luggage carrier because people were yelling at her. I'm sorry, but there is a more diplomatic way to handle things. They were very busy, but it was obvious that the employeese DID NOT know how to handle busy. Also forget trying to call the front desk for any information on an outside line because they don't answer the phones! Was actually going to go next door to La Quinta (but they were booked). Inquired about senior discounts and AAA discounts, was told they had to charge more before they could offer discount-what's with that? Was told that we were getting `special rates' for the bridal party but it was the price that was online-same as everybody else. The rates are good. I suppose if you sleep there and have no interaction with personnel it is an okay place to stay.
- Also Known As:
- Best Western Livermore
- Livermore Best Western
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