The rooms were comfortable, breakfast was good, but the check-in staff couldn't have been more unorganized. I made my reservations 6 months ago for 6 rooms, spoke with staff 2 days ago to confirm everything and when we arrived the front desk staff had no idea about any reservations. What a waste of time to have to wait for Vicky to figure everything out. Check-in should be quick and simple especially when you have your confirmation numbers.
We were traveling for a school function, and having to wait with tired cranky children and adults was not fun!! Unexcusable. This Marriot should be embarrassed to have such poor front desk service.
- Also Known As:
- Springhill Suites Lancaster/Palmdale Hotel
- Springhill Suites Lancaster/Palmdale Hotel Lancaster
- Springhill Suites Lancaster
- Reservation Options:
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