Stayed here in January for 5 nights, my husband and I, 2 kids and my 76 year old mum. As all the reviews say, the entrance is very promising, but the interior and lobby definitely lack any visual appeal. We stayed in a penthouse and my mum stayed in a ground floor room just near the pool which was fine for her. Spacious and clean... The penthouse was suitable, offered fantastic views, but was so dusty and never seemed to be cleaned properly I sneezed the whole time. The scenery and vista and general location is what this place has going for it... The bikes were the most fun for the children, they also enjoyed the pools. The Oasis pool/spa was lovely for us after hours... The food at Lantana was inedible!! Huge waste of money!! Agave was generally pretty good. The best food was at the Cafe out by the pool. Was disappointed with the service though... you had to go up to a server to get them to take your order and, when finished, the food would sit there forever, despite several servers walking by... The birds had a field-day!! Thank goodness for the Falcons who were always on their tails! Despite these minor issues, I was fully aware this wasn't a "Four Seasons" Hotel but we had a really lovely time... Spa was lovely and the workout room was ample. Could have a better games room for the kids. F.Y.I. Resort fee just pisses me off!! Build it into the cost of the room - hate being charged extra... Have stayed at several resorts around the world and have never had that before??? I am in LOVE with Indian Wells, it is quite stunning... If you are a golfer this is the mother ship!! The staff out front, valet, etc... were by far the friendliest by the way... As a first-timer to the area I was unsure of where to stay. Booked both The Westin and The Renaissance, but cancelled because of poor reviews. Definitely think we made the right choice staying here. But it is definitely 4 ✭✭✭✭
Room Tip: It is a vey large resort so if you are travelling with someone older, make sure you ask to be close...
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