We have stayed here 3 different times. First time no problems. Second time, we booked a double room, showed up to a single king bed. The man who runs the place really didn't care. They did not have any roll away beds to offer or extra bedding. Luckily, our friends were staying there also and let us borrow a pillow and blanket from their room. Apparently our room was close to the hot water heater, which sounded like a 747 was landing on us everytime it ran. The third time, was our fault, we couldn't get a room anywhere else and thought, lets try it again. Our friends also booked a room with us, and had a worse experience than we did. The man was very crabby and does not speak good english at all. Our friends were lucky enough to get the "hot water tank room" when they also booked a double bed room. Their car was broken into in their parking garage which caused about $2800.00 damage. Our room this time smelled like "mildew". So, on this same trip we had a nother couple who planned on staying with all of us there this same weekend. They called and made reservations just like we did 1 weed prior to check in. We all called on Saturday to book checking in on the following Saturday. We pulled up their website to get the phone number, we all read that they needed 48 hours notice for cancellation. The third couple unfortunatly had a death in the family and called up to cancel their reservation on the Tuesday prior to checking in on Saturday, and the man told her NO!! The website was wrong that they need 1 week or 7 days notice. (WHO REQUIRES A 7 DAY NOTICE????) And that she would be charged anyway. She tried to talk to him like an adult ,he argued and hung up on her three times and said her credit card would be charged. She had to call her credit card company and cancel her card. Do not deal with this place at all!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 February 2011
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I am James White, the new manager of Huntington Surf Inn. I am very sorry to hear you had a bad experience the last time you stayed. We have changed a lot since. We have new furniture, carpet, paint, LCD televisions and most important “management”. We would really like you to visit us here at Huntington Surf Inn. You can go to our web site and see some of the changes we have done.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC