I am from the Santa Barbara County area and traveled here for a youth soccer tournament.
Upside to the hotel, for any traveling soccer parents...only 5 mins away from soccer complex!

At intial check in, all was fine..fast..and I was checked in by good staff.
Smooth evening no noise complaints, room was nice a roomy, beds were nice and soft.

The following morning on the other hand was a disaster!
I left something in my room, from the business was asked to be transfered to my room where my mother still was. The front desk agent did not hang up the phone correctly and went on to discuss with his coworker how his was "so tired due to a long sleepless evening of shacking up with a guest staying in the hotel" I was so surprised to hear such a thing! I informed him that he did not transfer the call correctly and I overheard the whole converstion, in return I got a chuckle and no apology...I think it was safe to assume his coworker at the time was a superior to him as she was wearing slacks and a black blazer, well she went on to call me "the guest" pretty much a liar and said I heard wrong...please keep in mind the hotel was mainly occupied by youth soccer players! I am hoping the General Manager or better yet the owner reads these reviews!
Your 100% guarantee would have been in order there...

Breakfast was great in quality, besides the fact of an overbearing pushy breakfast host.

Although close to where I will soon regularly visit, I would never stay here again...simply due to horrible customer service.

You can hear everything in this hotel...the neighbors snoring, talking, their T.V., guests walking in the hall...breakfast is a great idea but staff doesn't keep stocked...and only one waffle maker makes for very long wait if hotel is busy. Road traffic loud...they give you ear plugs...that's a clue.

San Bernardino is lacking in comfortable nice hotels, and so this hotel has filled an important need in the valley. It is a new hotel, and therefore in very excellent condition. Beds are comfortable, and I find the staff to be helpful and courteous. Parking can be tight, but I am always able to find some. There are two new restaurants across the lot, a sport bar and a Mexican restaurant that are very tasty. Easy freeway access. Good breakfast provided

I have never before been embarrassed by a Hilton hotel employee! We chose to come here because it is affiliated with the San Manuel Band of Mission Indians casino and stayed two nights over Thanksgiving, November 24-26. This was our second stay at this property.

On Saturday, November 26, 2011 as I was waiting in a long breakfast line employee Rosa B. came up to me and asked if "I was a guest?" implying that I wasn't and that I was stealing food!!! I am 56 years old, with a very good job and wear nice clothes. I am completely mystified as to why she asked me this question, I did not hear or see her ask anyone else this question. I was stunned and mortified.

I went to the front desk and asked to speak to the manager but was told she was off for the holiday weekend and no one else was in charge. Although I told the desk clerk about my concern she did not offer to take my name and number so the manager could contact me during the week. On Monday, November 28, 2011, I called the hotel to speak to the manager and was told she was out again so I left a detailed message asking her to return my call to discuss my concerns. It is now Thursday night, December 1, 2011 and the manager has yet to call me.

I reported this awful situation to the Hilton Honors program of which I am a member and to the tribal administrative offices but apparently they can do nothing to improve the manager's behavior. So be forewarned this property cares nothing for good customer service and you, too, could be embarrassed by Rosa B.. While we like Hampton Inns & Suites we won't ever be going back to this property or San Manuel Band of Mission Indians casino.