I DO NOT RECOMMEND SUPER 8! This was my first time at this place and it will be my last. My room had NO HOT WATER and the receptionist was nowhere to be found. The office wasn't open when I checked out at almost 8am in the morning, so needless to say, my daughter, my friend, and I didn't our continental breakfast either. I want half of my money back and when I went to the office to ask for some sort of compensation, the office door was locked, the night bell didn't work, and noone was in the office!

I am ashamed to say i have stayed here once. First of all, The rate outside said $45, they charged me $65. When i got to my room it smelled bad and the lights did not work, the toilet did not work (to flush it i had to lift the top off and stick my hand in dirty water and pull the plug) the remote did not work. The hot water did not work. I went to tell the lady downstairs & to try to get a refund and she sent her husband up to my room & when he went in the room. HE FIXED EVERTHING and then came back down and told me that everything is working fine and i was wrong!! SHADY!!!!!! I told them that was shady of him and i wanted a refund and they proceeded to yell at me and call me a stupid american & told me that americans are stupid!! & flipped me off as i was leaving. At that point i needed someone to hold me back. Don't even bother staying there... They are racist and shady!!

We were two African- Americans trying to check in late at night. I presented my discover card, and the night manager said at first that they accepted cash only. When I pointed out to him that the sign at the door showed credit cards, he then said they don't take discover cards, I looked again at the door sign and saw the discover logo. He then took my card. It was also obvious that there were plenty of rooms available, but he sent us to the 4th floor, to a room in the back of the building, and the door card did not work. It was downhill from there. Needless to say, I demanded a full refund (because we ended up locked out of the room when we went out, and the manager did not respond to the door bell when we came back, and couldn't get back in the room). I also wrote them a letter, stating that we believe there are discriminatory practices. I got my refund ($60 dollars), and vowed to NEVER go back there.‎

This was the worst motel experience of my life. The room was dirty, not maintained in the least, and shabby. The carpet was stained and covered with cigarette burns and obviously had not been cleaned in ages, if ever.

My parents had to personally go to the motel because the staff would not answer the telephone. When questioned about this the motel clerk replied 'phone broke'. I found that rather curious, because upon my arrival it was quite apparent that the same desk clerk was talking on the office phone - not his cell phone.

The room was paid for by my parents via a credit card - and it wasn't until after I checked out that I saw the very prominent sign that faces the main street in Hayward. It stated that the rate for a single bed room was $45.00. They charged my folks $65!

My reservation had been made and the room paid for my 3-day stay. Two days prior to my arrival my Dad went to the motel and paid for an additional day as I was going to be getting into town earlier than first anticipated. I spent exactly one night in that horrible room....and only because my 12-hour drive had wiped me out and I was too tired to look elsewhere for accomodations.

I left my room during the day to visit with family, and when I returned a few hours later I found that I had been locked out!! I went to the office to find out what the problem was and was informed that I had only paid for one night!! When I asked about all of my clothes and personal affects that I had in there, I was informed that the maid had collected everything and put it in 'storage'. At that point I was FURIOUS!!! The motel's God-awful bookkeeping system was being blamed on the 'mix-up'...but I wasn't buying it. When I told the female desk clerk that 4 nights had been reserved and paid for - not just the 1 as she claimed, she walked over to a computer and located the correct information immediately. She never apologized, only tried to 'explain' the reasoning behind my forced eviction. I had to wait nearly 40 minutes while this same clerk went to retrieve my personal belongings from 'storage'. Imagine my anger when she finally showed up dragging a suitcase and a huge plastic trash bag - with all of my clean clothes and wet towels plus cosmetics and an ashtray (still full of butts) all inside!!!

It's a miracle that I was able to refrain from just totally letting loose on this incredibly arrogant desk clerk. The only thing that stopped me was the thought of spending the next three days in jail.

Anyone who even considers staying in this hell-hole has got to be certifiably out of their mind!!