I stayed at La Estancia Inn this past weekend for a wedding. Was extremely tired and on east coast time so I came back after the wedding and was in bed by 10 p.m. The next morning I went to the buffet for waffles and coffee and the manager approached me. Our conversation went like this:
Manager: "Were you with the wedding party last night?"
Me: "Yes, I was."
Manager: "You guys are awful."
Me: "Excuse me? What do you mean?"
Manager: "You all are awful, terrible drunks and caused so many problems last night"

So basically he proceeded to call me an awful person for the next 10 minutes, in front of other guests mind you. I explained to him that I didn't know what he was talking about because I went straight to bed and that telling a customer she is awful is extremely rude and uncalled for. He basically blamed whatever happened that night on me, even though I have never seen him before in my life, literally didn't know any other person from the wedding party, and was not even conscious at that time. He wouldn't apologize for his mistake and refused to take back what he said.

It was the worst customer services I have ever received in my life... The sad part is that I am not exaggerating.

BUNCH OF CROOKS! DO NOT STAY HERE!!! Initally booked at this hotel for my sisters wedding, but later moved to a new hotel. When I called to cancel Dana claimed she was terminating my reservation in the system (I asked for a cancellation confirmation number and she stated that I did not need one). Then when my credit card statement comes in there is a charge from the hotel. CAlled to get it removed and the hotel is claiming I am a no show. Of course i wasnt going to show up I cancelled the room. He even stated lies that he called personaly to ask if I was coming. However phone records indicate that that never happened. ROCKY is extremely rude a liar and thief and his staff is incompetent.

Our room (201) was spacious and very comfortable. The problem is that the large window doesn't have a curtain that keeps out light; all it has is the gauzy covering that offers a little privacy. But if you want to sleep after the sun comes up, you'd better have a mask on. There is also a port hole window with no covering at all.

One reason I like going to Comfort Inns is that their breakfast is usually better than at other budget motels. That was not the case here.Breakfast is supposed to go on till 9. We went down at 8:30 and there were no eggs - the guy running the place said they were out. There was the ubiquitous waffle maker, English muffins, prepackaged pastries and high-sugar cereal. So be prepared for a major morning carbo rush. All this made the lack of an exercise room a little more unfortunate.

On the plus side, the guy at the front desk was friendly and helpful.

All in all, an ok place.

Highly recommend the La Estancia. The grounds are beautiful, the Inn is clean and it is well appointed. Comfort all around.