I had a really unpleasant experience when I called today to inquire about vacancy at Forest Ledge. Without explanation I was told they only have rooms at Lamp Lighter. I thought I have dialed the wrong number. But that is ok, frankly, because I later on figured out that the 2 B&B must be owned/managed by the same company. But what is NOT ok is the really unfriendly attitude and tone of the lady I spoke to on the phone. She has a bit of an accent, was abrupt, impatient at my questions, put me on hold every few minutes, coughing on and off and clearly does not want to waste time with me. I guess their business is too good that they really don't care about loosing one? I finally gave up after about 10 mins into the conversation and told her that I find it difficult to talk to her and that she is very unfriendly and I will not book with them. Both Lamp Lighter and Forest Lodge are rated highly on this site but I am very disappointed at their attitude. They said on their website that "We are dedicated to providing personal guest services - including reservations. " So I have to call to make reservation but this is what I get????
