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Uma Paro: Traveller Reviews

5.0 of 5
Paro, Paro, Bhutan
Hotel amenities
Special offer
Himalayan Discovery
Uma Paro
Ranked #1 of 15 hotels in Paro
5.0 of 5 stars 182 Reviews
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182 reviews from our community

What travellers say about this hotel
  • Deluxe room(8)
  • Very good(6)
  • Great view(4)
  • Best hotel(4)
  • Free internet(3)
  • Traditional Bhutanese(3)
  • Would highly recommend(3)
Traveller rating
    152
    24
    4
    1
    1
Only show reviews for Family (19) | Couples (94) | Business (4)
Date Rating
Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
“Happiness is a place… and it is Uma Paro in Bhutan”
5 of 5 stars Reviewed 25 January 2012

We stayed with another couple and would highly recommend the two-bedroom villa if you are staying with friends or family- the large living room has awesome views of the Paro valley and the mountains around, a private massage room, a hot stone bathtub, a verandah where you can have a private bonfire, large bathrooms with a separate shower, bathtub and walk in closet attached to each bedroom and a very well appointed kitchen where you could cook if you wanted to (helpful for families with babies/ young children). Oh, and there is also a complimentary bottle of wine. We were in love with it as soon as we walked in - the villa was so comfy that we had dinner served in the villa itself for most of the nights… though the bar and restaurant is very nice as well (especially for breakfast and lunch – given the lovely view of the greenery).

The hotel has a beautiful building with minimalist architecture, spa rooms with awesome views, a super heated indoor pool, and sprawling grounds… but all that aside, what really blew us away was the service – everyone was so polite and friendly and seemed to put in an extra effort to make our stay special.

Each villa comes with a butler… Kamal, our butler was very helpful and thoughtful – from offering suggestions on delightful dishes (not on the menu) that the chef could make for us, to cleaning (without being asked) our mud caked hiking shoes, to having the bukhari (a Bhutanese fireplace) burning and hot tea and samosas ready & waiting for us when we came back from our long and tiring Tiger’s Nest hike. Nothing seemed too much to ask for.

Our guide, Singay was patient, friendly and enthusiastic… helping us plan our itineraries…encouraging us as we did the difficult trek up to Tiger’s nest and even carrying our jackets to lighten our load… helping click awesome candid photographs as we childishly played in the snow at the Chele La pass. He gave us lot of interesting info about the Bhutan, Buddhism, the sites we visited, etc.

I should mention the food… the printed menu is not very extensive, but the chef accommodates special requests (on advance notice)…. They custom-made a Chinese meal for dinner one night at our request, which was very good. Every day for breakfast – they made us Indian delicacies on request – potato parathas, puris and potatoes, and chola baturas. Finger-licking good!

In one sentence – I would rate this amongst our top hotel experiences ever, and would definitely recommend it to anyone visiting Bhutan.

Room Tip: Tips: Go for the two bedroom villa if you are staying with friends or family (the cost differentia...
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kanwalkwilltravel about Uma Paro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, General Manager at Uma Paro, responded to this review
26 January 2012
Dear Kanwalkwilltravel, Greetings from the land of Happiness and Uma Paro.
Thanks a lot for your very kind and detailed comments. We are very happy to know you have enjoyed your stay and we will share your compliments with the team.
I do agree, there is usually a miss-perception about the winter in Bhutan, which is probably my favorite season. The most beautiful blue skies and perfect weather for the daily hikes and activities and then back at Uma Paro is very nice and comfortable for the cooler evenings. Definitely a heated pool is always welcome after a day hiking.
Glad to know you have enjoyed our COMO Villa, which I believe is the best accommodation available in Bhutan and the service of Kamal. We are very proud of our team at Uma and our Butlers are one of a kind offering a very genuine Bhutanese hospitality and exceptional service.
Please anything you might need, let us know and we will be delighted to welcome you back very soon. Kind regards, Jorge Monje.
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Monaco-Ville, Monaco
Top Contributor
206 reviews 206 reviews
Reviews in 173 cities Reviews in 173 cities
207 helpful votes 207 helpful votes
“If Bhutan, then Uma Paro”
5 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

The Uma Paro is doubtless the best recommendation in Bhutan, but the country did not live up to my expectations, considering the US$ 400 per couple per day visa fees. I've seen this rather inaccessible country once, and that will be enough for me. The service at the Uma Paro is very good (and probably only beaten by the local Amanresorts, although at three times the price). The overall design and atmosphere is tasteful (especially compared with the Zhiwa Ling) and authentic, even if a bit too far at the minimalist end for my taste, and there is room for improvement. For example, the fantastic valley view is only visible from the restaurant. If you want to sit outside (say to smoke a cigar) you will end up in a small inner courtyard without a particular Bhutanese atmosphere. I don't understand why there is no terrace with a view, and some warm (yak) furs to lounge into. Maybe I didn't have enough inward-oriented zen-vibes to appreciate the whole interior layout. The pool, spa and fitness areas are good enough though. And the outside archery range with its coloured flags is the best aesthetic experience of the hotel. The location nearest to the airport is a major plus as well, especially compared to the Amans or the Taj Hotel. Last not least, it is true that the Bhutanese high-price-visa policy produces rather affluent and more interesting hotel guests which you may meet in the hotel. But surprising to me, the dominant tourists tended to be from the regional mass tourism segment. During breakfast we had a constantly crying baby in the restaurant. Add to this a magazine photoshooting complete with (admittedly) a much better babe, a tripod and light deflectors and gone was the potential zen vibe. Again ... the Kingdom of Bhutan seems to be a must-do to make a traveler happy once, and then the Uma Paro is definitely on top.

  • Stayed December 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TrophyCollector about Uma Paro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, General Manager at Uma Paro, responded to this review
6 January 2012
Dear TrophyCollector,
Greetings from Bhutan and Uma Paro, I would like to thank you for your comments and your detailed reviewed.
We are very happy that you have enjoyed your stay, considering the amount of reviews, we feel honor to have been able to meet your standards.
I'm only sorry you have not had the chance to experience one of our villas, all 9 of them with amazing views of the valleys and nice terraces to enjoy a drink, cigar and a good company. Our main building which hosts Uma's other 20 rooms ,it is a traditional Bhutanese building and honestly I think we have done a very good job at refurbishing while maintaining the original structure and feeling, the combination of rooms options, cuisine, wellness and activities makes Uma the perfect gateway to this wonderful kingdom.
Once again, thanks for your very kind comments and we wish you a year full of happiness and many more travels. Jorge Monje
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Singapore
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Like a home with family”
5 of 5 stars Reviewed 3 January 2012

Uma never failed to delight, and this time in Paro, they had superseded. We took a hotel package with full board, spa and guided tour. Paid a little more then external tours I believed, but it was worth the value. Can't shout more with the kind and helpful staff, right from check-in to the restaurant, spa & the guide with driver. It was a pleasant start each day having breakfast, with the restaurant staff taking care of the serving, checking the quality of the food, offering to change the pot of coffee to a hotter one, ensuring we are enjoying every single moment. It was like a big family, the guests and the hotel staff all mingled well. Every time we ago back to hotel after the sight-seeing, they served hot tea and sweets. Guide UT and driver Mr Phurba were very accommodating, the request to adjust the itinerary was taken & made possible immediately. Made the stay very memorable and enjoyable. Holidays well spent! Compliments to the management and staff of Uma Paro! If Uma opens in every town of Bhutan, it will be fabulous to travel around in Bhutan!

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask stayNview about Uma Paro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, General Manager at Uma Paro, responded to this review
4 January 2012
Dear StayNview,
We hope you are having a wonderful start to this 2012, your very kind comments and review gives us lot of encouragement to hopefully continue to do more and better for our guests in 2012.
Thanks a lot for your compliments to our team, we will share with them and happy to know you have enjoyed their service and company.
We are on our way to fulfill your request and a beautiful Uma Punakha will be opening in August 2012, making for a perfect combination and trip around Bhutan. We would be delighted to welcome you back then.
Please receive our warm regards and best wishes for this 2012. Jorge Monje.
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1 review
“Amazing hotel and best value for money in the luxury segment in Bhutan”
5 of 5 stars Reviewed 27 December 2011

Unforgettable stay! Jorge, Christine and the rest of Uma family pampered us beyond belief. We were planing to stay just two days at Uma Paro and ending up staying 4.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tomas-HK-London about Uma Paro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, General Manager at Uma Paro, responded to this review
28 December 2011
Dear Tomas-HK-London,
Greetings from your home in Bhutan and thanks a lot for your very kind and warm review.
It means a lot to us that you had enjoyed your stay at Uma and our team's service and friendliness.
I honestly think that we have a wonderful team of caring and dedicated people, which makes indeed for an unforgettable stay in this magical kingdom.
We will be happy to have the chance to welcome you back and meet again soon, meanwhile please receive our warmest regards and best wishes for this new 2012. Jorge Monje
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Hong Kong, China
1 review
1 helpful vote 1 helpful vote
“Blissful Uma family”
5 of 5 stars Reviewed 27 December 2011
1
person found this review helpful

Really special place. Incredibly friendly staff. Best luxury hotel in Bhutan.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask apss01 about Uma Paro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, General Manager at Uma Paro, responded to this review
28 December 2011
Dear apss01,
Greetings from all of us at Uma Paro. We are delighted to know you have enjoyed your stay and more important the company and service of our staff.
It is true that most of our guests are made to feel like family, and that makes us all very proud.
Anything you might need from Bhutan at anytime, please let us know.
Warm regards and we wish you all the best for this new 2012. Jorge Monje
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Additional Information about Uma Paro

  • Uma Hotel Paro
  • Paro Uma Hotel
Address: Paro, Paro, Bhutan
Price range (per night):* 298 AUD - 708 AUD

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