We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

The Buena Park Hotel & Suites: Traveller Reviews

2.0 of 5
7555 Beach Blvd, Buena Park, CA 90620 (Formerly Best Western)
Hotel amenities
The Buena Park Hotel & Suites
Ranked #9 of 18 hotels in Buena Park
3.5 of 5 stars 58 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

58 reviews from our community

    Trip type
Traveller rating
    18
    15
    7
    4
    14
Date Rating
Bakersfield, California, United States
1 review
4 helpful votes 4 helpful votes
“Bed Bugs”
1 of 5 stars Reviewed 29 January 2012
4
people found this review helpful

This hotel is infested with bed bugs. After one night sleeping here, I have about 100 bites on my body - mostly on my fingers and hands. The next morning, I was able to find the droppings and even a couple of bugs on the mattress. I was in room 140, but if one room has them, they are most likely in other rooms as well. The staff did not seem surprised when I reported the problem, leading me to believe that it is a common complaint. I did receive a full refund, but that didn't make up for the three days of intense itching, pain, and immobility of my fingers - not to mention the clothing and luggage I discarded to prevent bringing any hitchhiking insects back home.

Stayed January 2012, travelled with family
Was this review helpful? Yes
Ask dextraphy about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review
31 January 2012
Dear Dextraphy,

I do apologize for the incident that you experienced on our property . We do have preventive measures to ensure that these incidents do not occur. Unfortunately, this incident has taken place & i do apologize for this occurrence. Our property conducts daily, weekly & monthly inspections to identify these pests. Since we do accommodate travelers from all over the world. There are times that they unknowingly bring these types of pest. Our staff members are trained to immediately Identify the pests, transfer a guest to another room ,close down the room as well as nearby rooms & the rooms are then treated several times over to eliminate the pest. Our front office staff is also trained in handling all situations in a calm, professional & timely manner in order not to escalate the situation. We empathize with all guest concerns and we do handle all concerns accordingly. We have analyzed the previous guest stays over the past month. We have concluded that there has been no mention of any pest activity. We take all pest reports seriously to ensure that our guest have a pleasant & comfortable stay on our property. We thank you for bringing this to our attention & we sincerely apologize for the incident you encountered.

Sincerely,

J.Guerrero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
“excellent family and reasonable place to stay.”
5 of 5 stars Reviewed 1 November 2011
3
people found this review helpful

thank you for the people that work in the inn and suits buena park california,my family stay in the place were we are compartable , respect and clean inviroment with a reasonable price.
sincerely,
fr; utah family

Room Tip: facing the pool if you have kids and in the ground floor is the best
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by nmccorkle55 for Buena Park
Ask nmccorkle55 about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review
16 December 2011
Dear nmccorkle,

Thank you for your most gracious & pleasant response. Our Staff is truly grateful for your kind words. We look forward to your future accommodations with our property.

Sincerely,
J.Guerrero
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehachapi, California
2 reviews
2 helpful votes 2 helpful votes
“Great location at a great price”
4 of 5 stars Reviewed 29 October 2011
1
person found this review helpful

I booked this hotel through a hotel booking company, and chose this particular hotel due to its close proximity to Knotts Berry Farm. It is roughly a 1/2 mile from Knotts Berry Farm. The staff are very pleasant and very accomodating. When I got to my room, it was very stuffy, and I called the front desk to let them know that the air conditioner was not working, and they had one of their maintence staff there in less than 1 minute to fix the problem. The rooms were very clean, and even though the hotel is right off of the freeway, it was very quite. When you walk into the lobby, it is very comforting and professional looking. There is also a wide variety of eating establishments within walking distance. I would definatley stay here again, and would also recommend this hotel to family and friends.

Room Tip: A room on the back side of the hotel is ideal to not hear the constant travel of city traffic.
See more room tips
  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lkymome about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review
16 December 2011
Dear Lykmome,

We Greatly appreciated your review & i have shared it with our staff.
We strive everyday to make our guest's stay a comfortable & also by giving
them as much information on the Buena Park Area. We also look forward to
your next visit to our property. Thank you.

Sincerely,
J.Guerrero
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rohnert Park, California
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“Great location, great price, average hotel.”
3 of 5 stars Reviewed 30 September 2011
1
person found this review helpful

I stayed here knowing I would get a clean, safe room at a reasonable price and that's exactly what I received. It's a quick jump on the freeway and a few minutes drive to Disneyland. I've stayed here several times and am happy doing so. The money I've saved, I spent at Disneyland.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Bren B about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review
7 October 2011
Dear BrenBt,

Thank you for taking your time to post a review for our property. We look forward to your next stay.
I have shared the your review with our staff & they await your return .
Thank you once again for your kind words

Sincerely,
J. Guerrero
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Centro, California
1 review
“Terrible I dont recomend it”
1 of 5 stars Reviewed 21 September 2011

They are thieves ,I paid one night with my credit card and the other nights with cash and they charge all to my credit . they charge all they want and the rooms are dirty , and ugly.

Room Tip: Don't stay in inn suites hotel at buena park, they are going to thieve you.
See more room tips
  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Yadira M about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review
23 September 2011
Dear Yadira M,

I would like to take this time to apologize, if we have incorrectly charge your credit card.Please provide a copy of your receipt showing that you paid cash & I would happily credit back your credit card. Secondly our property does require a deposit for all guest, it is clearly stipulated on our registration card. We do authorize the deposit amount. certain banks can hold authorization for up to 12 days. I would like offer my assistance for the release your the authorized deposit amount. Our property policy is offer our guests their receipts as proof of payment, whether it is extending their stay or checking out. So if they are any discrepancies it would be immediately rectified. So please kindly contact our property, So that we may be able to assist you in resolving this matter.

Sincerley

J.Guerrero
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Buena Park hotels

Fairfield Inn & Suites Anaheim Buena Park/Disney North
4 of 5 stars
Show Prices ABS:HotelCheckRates-d76235?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Pacific Inn
4 of 5 stars
Show Prices ABS:HotelCheckRates-d2110543?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Best Inn & Suites
4 of 5 stars
Show Prices ABS:HotelCheckRates-d249965?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Holiday Inn Hotel & Suites Anaheim - Fullerton
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1139042?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Holiday Inn Buena Park Hotel & Conference  Center
3.5 of 5 stars
Show Prices ABS:HotelCheckRates-d76237?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton

Travellers who viewed The Buena Park Hotel & Suites also viewed

Radisson Suites Hotel Buena Park
4 of 5 stars 270 Reviews
Buena Park, Orange County
Show Prices ABS:HotelCheckRates-d76208?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Good Nite Inn Buena Park
4 of 5 stars 241 Reviews
Buena Park, Orange County
Show Prices ABS:HotelCheckRates-d78570?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Portola Inn and Suites
4 of 5 stars 77 Reviews
Buena Park, Orange County
Show Prices ABS:HotelCheckRates-d1484565?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 18 hotels in Buena Park, ranked by popularity »

Been to The Buena Park Hotel & Suites? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Buena Park Hotel & Suites

  • Hotel Buena Park
  • Motel Buena Park
Address: 7555 Beach Blvd, Buena Park, CA 90620 (Formerly Best Western)
Price range (per night):* 52 AUD - 103 AUD

Owners: What's your side of the story?

If you own or manage The Buena Park Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Buena Park Hotel & Suites
Show the lowest price for this hotel (from our partners)
Show Prices