Arrived at 7:45 pm with my family for dinner. At 9:00pm our appetizer and food had still not arrived. The restaurant was not full, we were never asked if we wanted refills on our drinks or bread. Other tables were properly attended to. People that arrived after us had their food served. We asked several times about our order....no one came back to inform us of the status. We left at 9:00pm after speaking to on-duty Manager. She was dismissive, would not acknowledge the issue and asked us to pay for our 2 beers. I have emailed the Lodge and registered an official complaint. This was our first time to Bear Valley, we were visiting from Canada. I'll stick to Jasper and Banff for my alpine trips, they know how to provide good service with a smile.
- Bear Valley Hotel
