desk receptionist during check in and check out were different person but both have the same flat affect and showed the same disinterest attitute, not very welcoming.

this hotel is an extended stay hotel but it cost $2 for a load of laundry and another $2 to dry! complimentary breakfast was mediocre, ran out of fruits and any kind of bread by 8 am! there was only coffee and hot water. we had to request the front desk to put out more food and we got one prepackage bagel and a banana, the condiment area was still left empty with no food. there is also no sit down area for the so called breakfast, the little hallway where the food is supposed to be at is right next to the laundry room which reak of smell from detergent and dryer sheet, and the hallway is also looking through the glass door into the gym, making working out without audiences almost impossible.

the AC is the room is very loud, bed is not very comfortable as well. room service is only once a week if you are staying longer.

we were only staying here on the way to Flagstaff, this place made a bad impression of Bakersfield.

We only stayed here ovenight on our way to San Francisco but the room was large, great shower and a very comfortable bed. There was a small charge of $4.99 for use of the internet which seems a lot for one night but this charge is the same even if you stay for a week. There are lots of places to eat in the near area and the receptionist was very friendly and helpful.

Great location....easy to get to from Hwy. 99. Customer service was very friendly and accommodating. Was assigned a recently refurbished room. Everything was very clean and convenient.

Right in the middle of things so easy to find a restaurant...Marie Callendar's Happy Hour provided me a great deal of food was able to take leftovers to my room for late night snack.

Coffee and bagels were available for morning -- didn't have the food, yet was pleased coffee to go was readily available right by the door. There is also one pot of coffee in your room too.

Kathy Condon, Executive Coach, Speaker and Trainer. Award-winning author of the book: "It Doesn't Hurt to Ask: It's all about Communication".

http://www.kathycondon.info http://kathycondons.blogspot.com

I called to ask for some best rate. They offered me 75.99 a night. I thought the price was great. So I reserved for a king bedroom w/ a sleeper sofa. When I received my email confirmation, I read that I was getting a queen bed. So I called again to double check, and so they changed it. When I got to the hotel and saw the room, it was pretty small and no sleeper sofa. but nice and clean. I went back to the lobby and I told them that I called a few times to make sure if I'm getting a sleeper sofa. The lady at the front desk said that the sleeper sofa is only in the suite rooms. Well I already checked in so I had no choice but to take the room. Went back to the room to put some food in the fridge. It was not working so I called front desk again. She said that the maintenance went home at 4:30 and their fridge always worked well. Good thing my husband was there so we carefully moved the full-size ref to check the back, it was not plugged at all. I expected there would be pots and pans so I can cook meals for my family. But I only found one pot. Bathroom did not have shampoo, just a couple of soap. I called to request for some shampoo and one more pillow, they said they were gonna call me back to let me know that my shampoo and pillow are on the way. I never got it and never got a call back. I saw a couple of tiny cockroaches, one on our bed and one on the bathtub when I was about to give my toddler a bath. then I saw a big one on the wall. All I can say is the staff need more training in helping the customers. what i remember was when I was having problems with my room, the front desk couldnt look me in the eye.
I had a lot of issues in this hotel and I normally dont complain with any hotel problems, since i have a family to take care of I normally ignore any hotel issues. but this one is worst. I have more to say but I think this is enough.