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Suliar Palace: Traveller Reviews

3.0 of 5
Cl Mestral 5, 07108 Soller, Majorca, Spain
Hotel amenities
Suliar Palace
Ranked #28 of 32 hotels in Soller
3.0 of 5 stars 116 Reviews
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116 reviews from our community

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Hertfordshire
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Just about satisfactory, contrary to some reviews”
3 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

We stayed from 30th August to 9th September 2011. Although we had requested a double room, we got twin beds in Room 416 for the first night; as we arrived around midnight nothing could be done about that. The room, though clean, was very cramped, the furniture a bit grotty and the air-conditioning leaked. The next morning we were able to change to a double room (512), which wasn't bigger but much better laid out. The furniture was in better shape and the air-conditioning fine. As before, everything was perfectly clean. The breakfasts were good - a very big choice, including cooked savoury food, cereals, cold savoury and sweet foods, with plenty of fruit, though some of it was tinned. Coffee was unimpressive and strong English tea not available. We were not on the full-board option, but did eat at the hotel a couple of times in the evening; we found this less impressive - it is a canteen system and the food gets stale. Provided you choose carefully you can eat well and cheaply for €9, but I was glad we were not tied to it every evening. However, the house wine - white and red - is excellent value. As regards criticisms others have raised, it is true the pool area is small and TV is poor, both for the lack of English programmes and bad-quality screens in the rooms. Apparently something was supposed to be happening about the satellite dishes, but we saw nothing of that while we were there. We did not have any problems with the staff; while they were not falling over themselves to be helpful they were perfectly OK when approached. There is a general air of a once quite posh hotel having had as little money spent on it as possible - yes, the carpets do need replacing, for example. We (like some others) also had stomach problems, but are not at all sure this was the hotel's fault. If you do decide to book, check the prices across lots of sites; we found hotels4u.com was by far the cheapest.

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  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask OscarVII about Suliar Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Seemed fine at first......”
1 of 5 stars Reviewed 8 September 2011
5
people found this review helpful

My fiancee and I have just returned from a week long stay at the Suliar Palace. Upon arrival it was exactly as we expected considering some of the reviews here and the price we had paid: basic but seemingly clean enough and adequate for our needs (ie somewhere to sleep). We had a decent enough view over the pool and surrounding mountainside from our room and it was only a short walk to the port - which is lovely.

What has surprised us since returning to the UK is the number of reviews describing exactly the same experience we had... two days into our holiday - sickness and diarrhoea for both of us!! Unfortunately the rest of our week was spent feeling rather washed out and queasy.

We were staying on a breakfast only basis which we are thankful for as the food was shockingly bad...infact breakfast turned into a quick coffee stop by the end of the week. I am not convinced it's the solely the food that's causing the D&V issue, but would advise others to definitely steer clear of it, particularly the luke warm 'hot' plates!

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask timofee about Suliar Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Fair hotel - illness was NOT the hotel's fault!”
4 of 5 stars Reviewed 5 September 2011
2
people found this review helpful

Myself and partner stayed here for the last week in Majorca. We were NOT on all inclusive and I started being sick in the middle of our first night - I HAD NOT ATE OR DRANK ANYTHING FROM THE HOTEL AT THIS POINT and had ate at a restaurant in town. So to blame the hotel as in some of the earlier reviews is completely unfair. My partner started being sick the following night and he had ate nothing more than a bowl of cereal and a few bottled beers from the hotel. In the middle of the night my partner went to get me some fizzy drinks to help my stomach and the guy on reception was extremely helpful and concerned. He informed my boyfriend that there was a BUG IN THE RESORT as a whole and plenty of locals he knew in the area had been poorly. I appreciate it would sound as if he would be keen to say this rather than blame the hotel but as I said before neither of us had had anything to eat or drink in the hotel before we were poorly. Just think it's a bit unfair to blame the being poorly on the hotel when what happened to me suggests it wasn't to blame. On the whole the hotel was nice - we found the staff helpful, offering to get us a doctor etc (we declined and just rode it out in the end!) and while the pool was small it was proportionate to the number of people using it. The rooms were a little basic but had a good balcony. The bathroom did smell strangely occasionally - I pointed this out to the maid as well as requsting more towels and that she clean the whole thing because of how sick I had been and she did carry this out. Outside of the hotel the resort itself is beautiful!

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Olwen10_11 about Suliar Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 helpful votes 2 helpful votes
“Worlds worst hotel”
1 of 5 stars Reviewed 5 September 2011
2
people found this review helpful

I don't normally write reviews but this place was that bad it should be shut down. Anyone who gives this place more than one star are probably homeless. The food was awful and the majority of people who ate here ended up Sick including myself. About 10 sunbeds were provided for all the guests and the pool was the size of a stamp. There were very little hotel staff and the ones they had weren't very friendly. The roof fell through and when we advised staff they didn't believe us. Stay here at your own risk but you can get good value hotels at the same price elsewhere.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Nmcgarry about Suliar Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
1 review
3 helpful votes 3 helpful votes
“'Hotel from hell'”
1 of 5 stars Reviewed 3 September 2011
3
people found this review helpful

Arrived at hotel and the staff were not that friendly, we got our room which was 216, opened the door to find that the view from the balcony was a brick wall so we went back to reception to ask if we could be moved, as we were told that they had lovely views, the manager said they were fully booked but he may have one come available tomorrow after breakfast so we went with that . if you are planning on going to the toliet in 216 make sure you are careful when turning round to get some toilet paper as i found out that the toilet was not bolted to the floor and i nearly fell off., other than that the room was ok. Went to reception after breakfast and they changed the room to 401, big improvement as the view was looking over the harbour, so we thought our luck was going to change, how we were wrong!.
Where do we start as the week went on we started noticing things, the barman was nicknamed 'crocodile dundee' as he was always going on a walkabout and it was very hard to get a drink. Then we had what other guests in the hotel had stomach cramps and diarrhoea from eating the food, the food looked very nice but you were not able to eat it as it made you ill, so we were running to the toliet all the time and knocking back the immodium like they were sweets but this didnt really help that much, one guest had to call out the doctor as she was doubled up in pain on the floor which cost 95 euros to give her an injection which worked for one day and then it was back again more and more guest were walking around holding their stomach in the end we stuck to eating bread rolls and and laughing cow cheese slices as we thought these would be safe, A thousand pound holiday eating bread rolls great . My partner didnt want to go to far from the hotel as we were always running to the toilet, most days she spent it in bed. We run out of water in the middle of the night which is no good when you have diarrhoea, and could not flush the chian or wash you hands. I had to run down stairs at 4oclock in the morning to ask the reception to sort out the water, which they did do, this happened twice while we were on holiday. We noticed every time we came back into our room there was a stong smell of sewage from the bathroom, we asked other guests and they had the same smell too, when the cleaners come in, all they would do is spray air freshener in the bathrom to hide the smell, towels and toilet rolls were not always replaced so i had to go and knick some myself from store cupboard as you dont want to run out of toilet paper in the middle of the night. You used the soap once and the cleaners take it away and not replace it. Stayed away from outdoor pool as it was not properly cleaned, the only one that used the spa was the cockoroach, got a lovely picture of him. Broken furniture, gym was worn out, i think its about time health and safety had a visit there because i think they would shut them down, more and more guest couldnt wait go home and we had enough too. AVOID this hotel with a bargepole. This was our first trip abroad would go back to majorca but, not to this hotel.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask JayTrace about Suliar Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Suliar Palace Also Known As

  • Suliar Palace Soller
  • Suliar Palace Hotel Soller
Address: Cl Mestral 5, 07108 Soller, Majorca, Spain

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