My partner and I stayed here just for one night while enroute through the Black Forest to Baden Baden (see other review). We had booked a standard double but upon check-in paid an excess to upgrade to a suite that had a seperate bath and shower stall - a configuration that we prefer if possible. Reception was helpful and quick in arranging this and our bags were taken swiftly from our car to the room. The room was extremely spacious, superbly clean and decorated in a rather 'bright German yellow pattern style' - not our taste but never-the-less very nice. The only downside which I found very annoying was to have a wonder big shower stall but a shower that gave very poor pressure (I think this was because of the very large shower head); it seems a small gripe but it would really put me off returning because I do like a good shower!
We ate in the 'formal' dining room which was in fact pleasurably casual and the food was 10/10. We chose the filet steak and it was the finest we have ever had (and we eat well!) Dinner wasn't cheap but was worth it.
What was NOT worth the money was the two massages we took in the spa. Both my partner and I were extremely dissapointed with these - both were cut short of time and I had a very strange experience where the masseur simply vanished from the room not saying a word that he had finished, leaving me laying there wondering if the treatment was over and if he was coming back. After five or six minutes of laying there like an fool, I got up and went out the room to find him on the telephone! He did vaguely apologise but this is simply not good procedure. The massage was very very light and could best be described as a light rub - absolutely did nothing to my very aching and tired body.
I also had a facial treatment with Jessica, a delighful lady. It was a very simple facial but was quite good. She was very helpful, even answering an email afterwards wherby I enquired about the products that she had used. It would have been nicer to have a more 'medical' facial - I had hoped maybe that microderm would be available but it was not.
The spa area was very pleasant, the pool very clean - everything worked and it was not at all busy. The only thing we found slightly annoying was that it all closed at 7pm and we would have liked to use it later but then we were on a flying visit. I'm sure if you are staying more than one day, this would not inconvenience you.
The hotel itself is much more beautiful than even the pictures show - in a very calm location and set in an area where you could see some wonderful parts of the Black Forest - waterfalls, lakes, walks etc. Parking was free (not covered) and very very easy. All the staff were superb (except massage!), breakfast was a feast, cleanliness was 10/10 and the lounge area with lots of interesting books was a lovely place to relax.
All in all a very nice (rather expensive) stay and I would definitely return if they sort out the shower pressure and get a good sports masseur! The hotel is well suited to both Summer and Winter stays - it must be extremely cosy in the snow!
Room Tip: Phone reception - they speak excellent English!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 November 2011
Dear londonperson,
Thank you very much for your detailed hotel review, we are always happy when our guests enjoy their stay with us. I must apologize for the shower head in your suite. This shower head has a feature to self-regulate the shower jet depending on individual preferences, but the system is so complicated we choose to replace it with a regular shower head to solve the problem you have experienced.
I am also very sorry for your experience with the massage. At the end of energetic massages, our masseurs leave the room for 10 minutes of after-massage relaxation – in general without speaking to the guest since a significant number of people doses away while being massaged. I am very sorry you haven’t been informed about this beforehand. Our German-speaking guest are generally very satisfied with the masseurs and their pre-massage counseling, but we take this seriously and are in the process of reorganizing the SPA reception to make sure there is multi-lingual staff available to consult guests before every treatment.
I hope you will get a chance to visit us again. It would be a please to be your hosts, again!
Best regards,
Florian Zumkeller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC